Managed & Co-managed IT Services 

 

When IT runs right, everything else does too.

 

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Network Evaluation
99.99%
uptime across client environments
100,000+
security events monitored monthly per client
95-99%
IT budget predictability
 Trusted by Midwest businesses in security-focused industries

 

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Infrastructure built for uptime

From architecture to 24/7 operations, we engineer your IT systems with NetCare for zero-downtime reliability. 
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Engineered infrastructure: JMARK designs and stabilizes your entire IT environment—servers, storage, networking, cloud, and workstations—ensuring reliable systems from day one.



Environment stabilization: During onboarding, engineers identify weaknesses, modernize outdated infrastructure, and remediate risks, creating a stable IT foundation. 

Proactive monitoring: 24/7 monitoring across your environment detects anomalies and performance issues before users experience downtime.



Rapid response: Emergency dispatch and priority support ensure critical incidents are addressed around-the-clock by experienced engineers.



Operational resilience: Infrastructure designed to support distributed teams, cloud apps, and industry-specific systems without disruption. 

Faster resolution: Dedicated help desk and specialized engineering teams resolve issues quickly and prevent repeat problems.*



Guaranteed service levels: Defined SLAs ensure response and resolution times aligned with business criticality.


*Available with fully managed service only 
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Security & compliance expertise

From prevention to response, we secure your systems with layered cyber defense, 24/7 SOC monitoring, and regulatory expertise. 

 

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Security Operations Center (SOC): 24/7 monitoring by security analysts investigate alerts, stop threats early, and escalate incidents before impact.



Layered cyber defense: Multi-layer security architecture protecting endpoints, identities, networks, and email systems.

Continuous threat detection: AI-assisted monitoring and security operations identify malicious activity before it impacts the organization.



Data protection & recovery: Enterprise backup and disaster recovery ensure business continuity and rapid restoration after incidents.



Regulatory compliance: Specialized support including FFIEC, GLBA, HIPAA, PCI-DSS, NIST, CIS, and other regulatory frameworks. 

Audit & exam readiness: Dedicated compliance specialists assist with documentation, vulnerability remediation, and audit preparation.



Human risk reduction: Security awareness training and identity protection programs reduce exposure to phishing and credential attacks. 

Deep bench & strategic IT leadership

From strategy to execution, our seasoned team of specialists delivers IT leadership, innovation guidance, and hands-on implementation with NetCare.
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Deep technical bench: Specialists across security, networking, infrastructure, automation, compliance, and cloud architecture collaborate to solve complex IT challenges.

Industry system expertise: Teams support platforms including banking core systems, EHRs, legal practice management, and ERP systems. 

Predictable IT budgeting: Lifecycle planning and renewal forecasting turn unpredictable technology spending into structured operating plans.

Executive engagement: JMARK leaders frequently participate in client IT steering committees and remain directly accessible to executives.

IT leadership placement: Interim CIO resources guide initiatives such as ERP migrations, system integrations, and digital transformation. 

Forward-looking IT strategy: Guidance on AI, automation, and cloud platforms translates emerging technology into practical business value.

Strategic cadence: Quarterly business reviews connect technology performance and planning directly to executive priorities. 

Strategic IT Budgeting Guide

Turn IT chaos into a plan your CFO, CEO, and board can all stand behind.

A practical guide that turns IT spend into a board-ready plan — with a five-bucket framework, a 90-minute audit to expose budget leaks, and a six-step method for building a defensible 5-year technology roadmap.
Budgeting Guide

Case Studies

“
The biggest impact has been getting several days a week back to focus on leadership instead of day-to-day IT.

Nathan Petty, IT Officer

Nathan Petty
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Employees 30
Industry Banking & Insurance
Headquarters Leavenworth, Kansas
“
JMARK helps us maintain near-zero downtime across clinics—critical when outages can cost $50K–$60K per day and disrupt patient care.

Randall Gann, IT Officer

Randall Gann
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Employees 160
Industry Healthcare
Headquarters Ava, Missouri
“
IT has evolved from a cost center to a revenue generator. JMARK made that possible by handling the foundation so we could focus on what’s next.

Rakesh Gupta, VP of IT

Rakesh Gupta
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Employees 7000+
Industry Hospitality & Hotels
Headquarters Alpharetta, Georgia
“
Under our previous provider, we experienced downtime that at our current company size would cost us $30,000–$40,000. We haven’t had that happen once with JMARK.

Christopher Eakins, P.E., Project Engineer/Manager – IT

Christopher Eakins
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Employees 40
Industry Professional Services | Engineering
Headquarters Marshfield, Missouri

Everything works better when IT runs right.