Managed & Co-managed IT Services 

 

When IT runs right, everything else does too.

 

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99.99%
uptime across client environments
100,000+
security events monitored monthly per client
95-99%
uptime across client environments
 Trusted by Midwest businesses in security-focused industries

 

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Infrastructure built for uptime

From architecture to 24/7 operations, we engineer your IT systems with NetCare for zero-downtime reliability. 
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Engineered infrastructure: JMARK designs and stabilizes your entire IT environment—servers, storage, net-working, cloud, and workstations—ensuring reliable systems from day one.



Environment stabilization: During onboarding, engineers identify weaknesses, modernize outdated infrastructure, and remediate risks, creating a stable IT foundation. 

Proactive monitoring: 24/7 monitoring across your environment detects anomalies and performance issues before users experience downtime.



Rapid response: Emergency dispatch and priority support ensure critical incidents are addressed around-the-clock by experienced engineers.



Operational resilience: Infrastructure designed to support distributed teams, cloud apps, and industry-specific systems without disruption. 

Faster resolution: Dedicated help desk and specialized engineering teams resolve issues quickly and prevent repeat problems.*



Guaranteed service levels: Defined SLAs ensure response and resolution times aligned with business criticality.


*Available with fully managed service only 
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Security & compliance expertise

From prevention to response, we secure your systems with layered cyber defense, 24/7 SOC monitoring, and regulatory expertise. 

 

Security Operations Center (SOC): 24/7 monitoring by security analysts investigate alerts, stop threats early, and escalate incidents before impact.



Layered cyber defense: Multi-layer security architecture protecting endpoints, identities, networks, and email systems.

Continuous threat detection: AI-assisted monitoring and security operations identify malicious activity before it impacts the organization.



Data protection & recovery: Enterprise backup and disaster recovery ensure business continuity and rapid restoration after incidents.



Regulatory compliance: Specialized support including FFIEC, GLBA, HIPAA, PCI-DSS, NIST, CIS, and other regulatory frameworks. 

Audit & exam readiness: Dedicated compliance specialists assist with documentation, vulnerability remediation, and audit preparation.



Human risk reduction: Security awareness training and identity protection programs reduce exposure to phishing and credential attacks. 

Deep bench & strategic IT leadership

From strategy to execution, our seasoned team of specialists delivers IT leadership, innovation guidance, and hands-on implementation with NetCare.
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Deep technical bench: Specialists across security, networking, infrastructure, automation, compliance, and cloud architecture collaborate to solve complex IT challenges.

Industry system expertise: Teams support platforms including banking core systems, EHRs, legal practice management, and ERP systems. 

Predictable IT budgeting: Lifecycle planning and renewal forecasting turn unpredictable technology spending into structured operating plans.

Executive engagement: JMARK leaders frequently participate in client IT steering committees and remain directly accessible to executives.

IT leadership placement: Interim CIO resources guide initiatives such as ERP migrations, system integrations, and digital transformation. 

Forward-looking IT strategy: Guidance on AI, automation, and cloud platforms translates emerging technology into practical business value.

Strategic cadence: Quarterly business reviews connect technology performance and planning directly to executive priorities. 

Managed IT Buyer’s Guide

Choose the right IT partner the first time 

Avoid costly mistakes. Learn how to evaluate MSPs on uptime, security, and real strategic IT leadership. 
Cybersecurity Guide

Case Studies

“
The biggest impact has been getting several days a week back to focus on leadership instead of day-to-day IT.

Nathan Petty, IT Officer

Nathan Petty
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Employees 30
Industry Banking & Insurance
Headquarters Leavenworth, Kansas
“
JMARK helps us maintain near-zero downtime across clinics—critical when outages can cost $50K–$60K per day and disrupt patient care.

Randall Gann, IT Officer

Randall Gann
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Employees 160
Industry Healthcare
Headquarters Ava, Missouri
“
IT has evolved from a cost center to a revenue generator. JMARK made that possible by handling the foundation so we could focus on what’s next.

Rakesh Gupta, VP of IT

Rakesh Gupta
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Employees 7000+
Industry Hospitality & Hotels
Headquarters Alpharetta, Georgia
“
Under our previous provider, we experienced downtime that at our current company size would cost us $30,000–$40,000. We haven’t had that happen once with JMARK.

Christopher Eakins, P.E., Project Engineer/Manager – IT

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Employees 40
Industry Professional Services | Engineering
Headquarters Marshfield, Missouri

Everything works better when IT runs right.