Case Study | Professional Services  

 Protecting billable hours from downtime  

 How Cross Discipline Engineering improved stability, accelerated support, and eliminated costly downtime with JMARK. 

 
cross_discipline_engineering_llc_cover
Zero
major downtime incidents in 3 years
$30K–$40K
revenue protected per avoided outage
2x
faster ticket resolution times

Industry

 Engineering & Consulting 

Headquarters

 Marshfield, Missouri 

LOCATIONS
Distributed (90% remote workforce)

EMPLOYEES/USERS SUPPORTED

40


IT MODEL
Fully managed

Systems

Engineering systems, infrastructure, remote access tools

“Under our previous provider, we experienced downtime that at our current company size would cost us $30,000–$40,000. We haven’t had that happen once with JMARK.”
Christopher Eakins IT Manager Cross Discipline Engineering
Christopher Eakins, P.E. , Project Engineer/Manager – IT, Cross Discipline Engineering

The Challenge

As Cross Discipline Engineering grew, their previous MSP was no longer equipped to support the organization’s evolving needs. Response times slowed and system familiarity diminished, leading to employee frustration and IT apathy—while gaps like unarchived data and deferred maintenance introduced operational and financial risk in an environment where downtime directly impacts revenue.

JMARK partnered with Cross Discipline Engineering to replace reactive IT with a proactive model, including:

Infrastructure Reliability & Monitoring
Maintaining system stability and preventing downtime across a distributed workforce.

Operational Support & Responsiveness
Delivering faster, expert support—cutting resolution times by more than half.

Security & Risk Management
Strengthening cybersecurity and ensuring proper data protection and system processes.

The Solution

The Outcome

With JMARK, Cross Discipline significantly improved operational performance and eliminated major downtime events. Ticket resolution times are now at least 2x faster, and the organization has avoided outages that, at their current size, would cost $30K–$40K per day in lost revenue—maintaining zero major downtime incidents over the past three years.


Just as importantly, employee behavior has shifted. IT is now trusted and actively used, improving productivity across the organization. Leadership can focus on strategic initiatives like AI integration, workflow optimization, and expansion—confident that infrastructure, security, and support are consistently in place.

How JMARK supports Cross Discipline’s environment

Infrastructure built for billable environments

  • Reliable systems supporting engineering workflows and project delivery

  • Proactive measures to prevent downtime and protect billable hours

  • Stable performance across distributed teams 

Security & operational technology stewardship

  • Improved cybersecurity posture and risk management
  • Protection of operational systems and data integrity
  • Consistent processes across infrastructure and endpoints
  • Adapting to new requirements within the industry

Strategic partnership & operational support

  • Integrated as an extension of the internal team
  • Support for business development and expansion
  • Alignment with leadership planning and decision-making
Explore our solutions
quote mark

 

“We treat JMARK as part of our internal team—they’re not a vendor, they’re an extension of our organization.”

Christopher Eakins, P.E., Project Engineer/Manager – IT, Cross Discipline Engineering


 

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