Case Study | Hospitality & Hotels  

Stability at scale across 75+ hotel properties 

How Atrium Hospitality reduced downtime, strengthened security, and transformed IT into a driver of business performance with JMARK. 

 
embassy-suites-cary-atrium3
15-20%
reduction in operational downtime
100,000+
security events monitored monthly
30%
of emails filtered due to phishing and malware

Industry

Hospitality & Hotels

Headquarters

Alpharetta, Georgia

Locations

75+ properties across 25 states

Employees / Users Supported

7,000+ / 3,000

IT Team

12 internal staff

Systems

PMS, POS, key card, payment, and guest systems across distributed environments

"JMARK is a strategic partner rather than a vendor. The relationship runs both ways—their expertise guides our initiatives, and our needs inform their solutions.”
Rakesh Gupta - Atrium
Rakesh Gupta , VP of IT, Atrium Hospitality

The Challenge

Atrium operates a widely distributed environment across 75+ properties where every guest check-in and payment depends on local infrastructure working perfectly. With only 12 internal IT staff supporting 3,000 users, the team was stuck in a reactive cycle—resolving disruptions after they occurred rather than preventing them. As security threats increased, the team lacked the capacity to pursue the high-level data and AI initiatives leadership required. 

JMARK partnered with Atrium to assume ownership of the operational layer that required continuous, 24/7 attention. Through a co-managed model, we took responsibility for: 

Infrastructure Design & Monitoring

Proactive issue detection before it impacts the guest.

Centralized Security

Moving threat detection from individual properties to a unified, high-visibility operations center.

Endpoint & Email Defense

Implementing enterprise-grade filtering to stop threats before they reach the user. 

The Solution

The Outcome

By stabilizing the foundation, JMARK achieved operational continuity. Downtime decreased by 15–20% across all properties, but the real victory was human: Atrium’s internal IT team was unburdened.

With the day-to-day interruptions handled by JMARK, Atrium’s team shifted their focus toward building data pipelines and supporting AI integration—contributing directly to the data and insights leadership uses to drive the business forward. 

How JMARK supports Atrium’s environment

Infrastructure built for uptime

  • Engineered support for servers, storage, networking, cloud, and workstations across 75+ properties
  • Proactive issue detection and resolution before user impact
  • SLA-driven response across distributed properties

Security & compliance expertise

  • 24/7 monitoring across endpoints, email, and network activity
  • Layered cyber defense across guest, payment, and internal systems
  • Centralized visibility into threats across all locations 

Deep bench & strategic IT leadership

  • Co-managed IT model supporting internal team capacity
  • Executive-level engagement on IT planning and priorities
  • Support for data, reporting, and AI-driven initiatives 
Explore our solutions
quote mark

 

"IT has evolved from a cost center to a revenue generator. JMARK made that possible by handling the foundation so we could focus on what’s next.”

Rakesh Gupta, VP of IT, Atrium Hospitality

  

Turn your IT environment into a strategic advantage.

Whether you're dealing with downtime, security risk, or limited internal capacity, the first step is understanding where you stand.

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