Case Study | Healthcare 

Eliminating downtime to protect care and revenue 

How Advanced Family Medicine eliminated outages, restored financial stability, and turned IT into a reliable foundation for care delivery with JMARK.

 
2021-05-26
$60K–$110K
annual productivity preserved
0 Days
of outages - down from 10–15 per year
100%
improvement in IT budget predictability

Industry

Healthcare

Headquarters

Joplin, Missouri

LOCATIONS

2 suites

EMPLOYEES/USERS SUPPORTED

15

IT TEAM

 Fully managed IT

Systems

EHR (EMD), billing systems, clinical and operational infrastructure

“Before JMARK we were losing 10–15 full days to IT outages. We’ve now eliminated those disruptions and preserved roughly $60K–$110K in productivity annually, keeping our team focused on patient care.”
Jenny Barnes , Owner, Advanced Family Medicine & Wellness Center

The Challenge

For Advanced Family Medicine, IT had become a threat to patient care. Their previous provider operated reactively, stacking temporary fixes over poorly planned infrastructure. The result was severe: 10 to 15 full days of outages every year. These disruptions didn't just hurt the bottom line—they stopped the practice from serving patients. With no budget predictability and constant technical firefighting, leadership was consumed by IT crises instead of clinical growth.

JMARK partnered with Advanced Family Medicine to rebuild and manage the IT foundation with a proactive, clinically aligned approach. Through a fully managed model, JMARK assumed responsibility for:

Infrastructure Stabilization & Monitoring
Re-architecting systems and monitoring environments 24/7.

Strategic Planning & Lifecycle Management
Providing forward planning to eliminate reactive spending.

Hands-On Vendor Coordination
Supporting billing and EHR systems to resolve issues quickly.

The Solution

The Outcome

By stabilizing infrastructure and shifting to proactive IT, JMARK eliminated operational disruption. Full-day outages were reduced from 10–15 per year to zero, protecting both patient care continuity and revenue. The practice now saves an estimated $60K–$110K annually in recovered productivity.

And just as critically, leadership regained time and focus, now able to concentrate on patients and growing the business. With reliable systems and predictable costs in place, IT is now a stable foundation for clinical operations.

How JMARK supports Advanced Family Medicine’s

Infrastructure built for clinical uptime

  • Engineered systems that support real-time patient care workflows
  • Proactive monitoring and rapid resolution to prevent disruptions
  • Resilient infrastructure designed for small but mission-critical environments

Security & compliance stewardship

  • Layered protection across endpoints, networks, and patient data
  • Support for HIPAA-aligned environments and secure system access
  • Continuous monitoring to detect and resolve issues before impact

Strategic partnership & planning

  • 6–12 month forward planning for IT investments and upgrades
  • Accurate, predictable billing and budget alignment
  • Hands-on support across EHR, billing, and third-party systems
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quote mark

 

“JMARK operates like an extension of our organization. They go above and beyond—jumping into critical situations and making sure our business keeps running.”

Jenny Barnes, Owner, Advanced Family Medicine & Wellness Center


 

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