Business Intelligence Manager
Darren came to the JMARK team in 1995. During that time, a big challenge was simply helping businesses to understand and capitalize on the value of connecting computers together to share resources.
In the early 2000s, Darren’s job was to help transform the concept of IT support from an onsite, break-fix, reactive service model to one where all work was performed remotely, based on careful network design and proactive problem assessment.
In the late 2000s, he was the service director for a couple of JMARK’s service teams and learned how to use data as a productivity indicator and decision-making tool while helping to build a culture of providing “Grandma Service” to our clients.
His current role in the organization is to help pair existing information with the latest technology and techniques to identify business risks and pursue new opportunities.