23% of companies in the healthcare sector have not addressed security and privacy in terms of social media.
Since the days when a healer first used two sticks to make a splint, healthcare and technological innovation have gone hand-in-hand. The healthcare industry is often the first to adopt new technologies, both adapting ideas born in other industries, and creating visionary hardware and software to address gaps in patient care. Of course, the stakes for getting all that technology right are higher in healthcare than in any other industry.
It’s no surprise then, that the near constant arrival of new technologies, software, and applications during the last two decades have resulted in huge changes in both patient care and healthcare business operations. The healthcare industry has consistently shown itself to be forward-thinking and adaptable, as each new round of technology has been used to spur industry growth, from new care procedures to stronger privacy practices and more efficient support operations.
Since the foundation for I.T. in healthcare has always been a desire to take better care of patients at every stage of their healthcare journey (from scheduling to treatment to billing), it makes perfect sense that healthcare facilities would continually be on the cutting edge of technology, both in how they use traditional networks servers, as well as their adoption of cloud computing. It is also no surprise that healthcare providers have used digital transformation to enable stronger privacy and compliance practices, leading to higher levels of patient trust and satisfaction.
Of course, the care facilities leading the way in their markets are those with a strong I.T. infrastructure supporting their efforts.
This technology foundation can include reliable networks and servers to manage patient data, cloud platforms that allow for agile responses to patient needs, and innovative treatment options and expanded services into regions that were previously out of range of high-quality medical access. Meanwhile, strong backup and disaster response systems supply peace of mind from security, regulatory, and emergency perspectives.
Since the patient information and data that healthcare practitioners handle is highly sensitive and subject to broad regulations, I.T. security is a big concern. You need to be assured that the personal information your patients have trusted you with is safe, whether it is simply being stored on your servers, or is being transferred over any network in the interest of patient care. Matters of security affect not only your networks, servers, and cloud systems, but also the data that is handled on the go. An increasing (and still growing) proportion of interactions are taking place on mobile devices, including nearly every aspect of patient care as well as scheduling, billing, and other business operations. It is imperative that your networks be impenetrable, giving peace of mind to both you and the patients who have entrusted their vital data to you.
In recent years, oversight has grown, and an increasing number of regulations have arisen, meaning that you must have policies and procedures in place to maintain—and show—compliance. Of course, the smartest facilities are using compliance as a catalyst to shore up weaknesses in their security and increase the efficiencies in charting patient care as well as business operations.
JMARK Business Solutions has been a wonderful technology partner and has been instrumental to our successful use of I.T. to advance our healthcare operations.
Dan, healthcare client in Missouri
“A computer once beat me at chess, but it was no match for me at kickboxing!” –Emo Phillips, Comedian
In a time when technology plays a part in every aspect of the work you do, from communication to patient care to business operations and planning for the future, it is critical to ensure that your I.T. is up to the challenge.
While it seems obvious that an unreliable network can slow down the pace of the work you are doing, bottlenecked connections and aging servers can also frustrate patients who are awaiting test results, prescriptions, or billing information for insurance purposes. Meanwhile, the sheer amount of data in your care (a.k.a. “big data”) means that rock solid backup and disaster recovery plans are absolutely vital.
Of course, the speed at which technology changes can cause even the most conscientious facilities to struggle in keeping their I.T. infrastructure up to date. It is an ongoing challenge to make the best decision regarding how to budget for investments into your own information technology. It can seem cost prohibitive to keep your infrastructure current while also trying to plan for unexpected breakages and irregular growth patterns and seasonal swings, all of which are outside your control. When you’re simply trying to maintain in the present, it can feel impossible to find a way to plan out the future.
This is where managed I.T. services can be helpful. Since managed services are planned out and billed monthly, rather than as needed, they are entirely predictable. Not only will this level out your monthly expenditure by spreading it throughout the year, it will also give you the chance to plan future spending, making it easier to decide how and when to upgrade equipment and invest in new services to help your facility grow.
Managed services also give you access to higher tier talent than you may be able to otherwise get. An I.T. company has the freedom to hire experts with deep knowledge in specific areas rather than focusing on technicians with a wide but perhaps shallow knowledge base. Full-service I.T. providers can also supply vCIO (Virtual Chief Information Officer) services to help you study, plan, and implement controlled technology growth in your organization. Likewise, your MSP will almost certainly be able to provide you with access to better hardware and enterprise software for a lower price than you could get on your own.
The bottom line is that whether you need the full package of managed services, or are simply looking to augment what your in-house crew is capable of, you need an I.T. provider whose services and support can be customized to meet the specific needs of your facility, a provider whose mission is to help you surround yourself with the software, hardware, processes, and solutions that will serve to enhance your efforts and simplify your path to success—including thoughtful human support to go along with all that tech.
For three decades, JMARK has been providing innovative I.T. solutions to healthcare facilities of all sizes and specialties. With all that experience comes extensive expertise. Our lineup includes experts not only in every facet of Information Technology, but also in the application of I.T. solutions to the very specific needs of the healthcare industry. In fact, we have a dedicated team that focuses only on our clients in healthcare. We understand the challenges that healthcare facilities face in the modern era and know how to maintain continuity in the midst of the continual changes that occur in technology, regulations, and expectations—and we work diligently to bring that expertise to you.
We’ve made it our paramount priority to help you make the most of technology. To that end, we have assembled a roster of the best, most experienced engineers and technicians in the industry. With our team of specialists managing your technology—and your technology enhancing your operations—you’ll ultimately be able to deploy more resources toward serving your patients and growing your business.
The JMARK team is here to serve you by:
Most importantly, at JMARK we put people before technology. Everything we do, every service we offer, is a reflection of our People First, Technology Second philosophy. Because while we love technology, we also understand that I.T. is only useful inasmuch as it serves to empower people and enhance the work they do; work that, in turn, should facilitate growth, spur innovation, increase opportunity, and open up new paths to success.
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