92% of the world’s currency is digital.
Banks have always been at the forefront of technology. After all, what were the first safes and vaults except the original security technology innovations?
It’s no surprise that the near-constant arrival of new technologies, software, and applications during the last two decades have resulted in huge changes to the use and delivery of banking services. The banking industry has consistently shown itself to be forward-thinking and adaptable, as each new round of technology has been consistently used to spur industry growth, from new customer service interfaces to stronger security and faster transactions.
The foundation of customer service in banking has always been security, so it makes perfect sense that banks would continually be on the cutting edge of digital security, both in traditional network environments and cloud computing. It is also no surprise that banks have used digital transformation to enable smarter data analysis, leading to revolutions in investment practices and loan processing.
Of course, the banks leading the way in their markets are those with a strong I.T. infrastructure supporting their work.
This technology foundation can include reliable networks and servers to manage customer data; cloud platforms that allow for agile responses to customer needs, as well as letting customers access their accounts and your services from virtually anywhere; and solid backup systems to supply peace of mind from both a security and regulatory perspective.
Since the data that banks handle is sensitive and proprietary, I.T. security is a big concern. You need to be able to rest assured that the financial information your customers have entrusted you with is safe, whether it is simply being stored on your servers, or is being transferred over any network, between branches of your institution, or between you, your customers, and other businesses. Matters of security affect not only your networks, servers, and cloud systems, but also the data that is handled on the go. An increasing (and still growing) proportion of customer transactions are taking place on mobile devices, and it is imperative that your networks be impenetrable, assuring peace of mind for both you and the customers who have put their most important assets into your safe-keeping.
In recent years, oversight has grown, and an increasing number of regulations have arisen, meaning that you must have policies and procedures in place to maintain—and show—compliance. Of course, the smartest banks are using compliance as a catalyst to shore up weaknesses in their security and increase the satisfaction of their customers.
Great Company with great Employees! Our I.T. at the bank is very successful thanks to JMARK! It is nice to see a company that listens to their customers’ needs and takes them back and find ways to incorporate them to their everyday operations!
Jonathan, banking client in Missouri
“Every once in a while, a new technology, an old problem, and a big idea turn into an innovation.” – Dean Kamen, Engineer
In a time when technology plays a part in every aspect of the work you do, from communication to customer service to charting the past and planning for the future, it is critical to ensure that your I.T. is up to the challenge.
While it seems obvious that an unreliable network can slow down the pace of the work you are doing, bottlenecked connections and aging servers can also frustrate clients who need to access their accounts and have the expectation of making transactions 24/7. Meanwhile, the sheer amount of data in your care (a.k.a. “big data”) means that rock solid backup and disaster recovery plans are absolutely vital.
Of course, the speed at which technology changes can cause small and mid-sized banks to struggle in keeping their I.T. infrastructure up to date. It is an ongoing challenge to make the best decision regarding how to budget for investments in your own information technology. It can seem cost prohibitive to keep your infrastructure current while also trying to plan for unexpected breakages and irregular growth patterns that are dependent on multiple markets and other industries, all of which are outside your control. When you’re simply trying to maintain in the present, it can feel impossible to find a way to plan out the future.
This is where managed I.T. services can be helpful. Since managed services are planned out and billed monthly, rather than as needed, they are entirely predictable. Not only will this level out your monthly expenditure by spreading it throughout the year, it will also give you the chance to plan future spending, making it easier to decide how and when to upgrade equipment and invest in new services to help your institution grow.
Managed services also give you access to higher tier talent than you may be able to otherwise get. An I.T. company has the freedom to hire experts with deep knowledge in specific areas rather than focusing on technicians with a wide but perhaps shallow knowledge base. Full-service I.T. providers can also supply vCIO (Virtual Chief Information Officer) services to help you study, plan, and implement smart technology growth at your bank. Likewise, your MSP will almost certainly be able to provide you with access to better hardware and enterprise software for a lower price than you could get on your own.
The bottom line is that whether you need the full package of managed services, or are simply looking to augment what your in-house crew is capable of, you need an I.T. provider whose services and support can be customized to meet the specific needs of your bank; a provider whose mission is to help you surround yourself with the software, hardware, processes, and solutions that will serve to enhance your efforts and simplify your path to success—including thoughtful human support to go along with all that tech.
For three decades, JMARK has been providing innovative I.T. solutions to banks and financial institutions. With all that experience comes extensive expertise. Our lineup includes experts in every facet of Information Technology, as well as in the application of I.T. solutions to the very specific needs of banks. In fact, we have a dedicated team that focuses only on our clients in banking. We understand the challenges that banks face in the modern era and know how to maintain continuity in the midst of the continual changes that occur in technology, regulations, and expectations—and we work diligently to bring that expertise to you.
We’ve made it our paramount priority to help you make the most of technology. To that end, we have assembled a roster of the best, most experienced engineers and technicians in the industry. With our team of specialists managing your technology—and your technology enhancing your operations—you’ll ultimately be able to deploy more resources toward serving your customers and growing your business.
The JMARK team is here to serve you by:
Most importantly, at JMARK we put people before technology. Everything we do, every service we offer, is a reflection of our People First, Technology Second philosophy. Because while we love technology, we also understand that I.T. is only useful inasmuch as it serves to empower people and enhance the work they do; work that, in turn, should facilitate growth, spur innovation, increase opportunity, and open up new paths to success.