Expert business and IT consultant, Paul Dippell, joins us today to discuss foundational elements to success. From benchmarking to value creation to identifying the strategic buyer, Paul's experience in helping companies reach new levels of operational maturity transcends the confines of the IT industry. Tune in for his take on these instrumental aspects of achieving business growth.
0:47 - An Introduction to Service Leadership
3:40 - Value Creation Strategy
10:25 - Why Benchmarking?
11:38 - Transparency with Management
13:28 - Characteristics to Look for in a Benchmarking Company
15:50 - How to Learn & Understand Best Practices
20:03 - The Definition of Best in Class
21:00 - Operational Maturity Level (OML)
26:00 - The Strategic Buyer
34:11 - CEO-to-CEO Sales
38:37 - Peer Groups
43:26 - Outsourced vs. In-House IT
50:25 - Private Equity