I was born in Massachusetts, raised in Arizona, and live in Missouri. I earned a degree from Missouri State surrounded around Mathematics, Computer Science, and IT Service Management (Business). I’ve been learning and working in the IT field for over 10 years within multiple roles, but I am most passionate about Service Management and IT Networking.
As a working supervisor for the Field Services team at least half of my energy is spent improving our processes; looking for efficiencies that we can pass on to our clients (e.g. reduced prep/onsite times). The other half is directed toward working as a technician, handling Break/Fix, prepping new Service Orders, or delivering hardware onsite.
Our clients trust our expertise and our resolve to help them, which not only leads to efficiencies in support, but also feels good. I’ve witnessed all our core values in action throughout the last year.
My favorite part of my job is helping and educating people on ways to better utilize technology to be more successful.