The responsibility for law firms’ biggest problems with information technology falls on the shoulders of the person or company taking care of their I.T.
Some small law firms rely on an individual they know who seems to have some technical knowledge. But just because your wife’s friend’s brother talks a good game, it doesn’t mean he knows how to manage your I.T. properly.
Other firms choose an I.T. company without doing their due diligence to find out if they really have the reputation, knowledge, and credentials to be trusted with their I.T. and all their data.
One problem with many I.T. providers, whether they’re individuals or unproven companies, is that they don’t have the resources they need to provide the best I.T. resources-- vital things like monitoring tools, virus prevention software, and redundancy in backups and service (to name a few). In short, they don’t have what it takes to really do the job right.
The bottom line is, without the right I.T. services, designed with your needs and goals in mind, you can’t get the benefits of technology, no matter how much you spend or how hard you try. When you’re stuck with bad I.T., it can be pretty distressing.