Technology drives every part of the modern business, from productivity to logistics to revenue generation and beyond. If your IT is not on point, the competition will likely leave you behind, and your customers will become frustrated. Here is how to make sure your IT is getting the job done.
In today’s world, every company is an IT company.
Technology drives revenue, productivity, communications, engagement, procurement, inventory management, and much more. If your IT is not on point, the competition will likely leave you behind, and your customers will become frustrated.
Here are some of the top ways to make sure your IT is getting the job done.
Talk to your team.
One of JMARK’s core foundations is our tenet of “people first, technology second.” Find out if your team knows how to get the most out of – and even enjoy – their IT support experience. No one wants to have a computer issue, but when they do, they should not dread nor put off calling the IT helpdesk. A simple user experience survey can get to the truth quickly.
Determine if IT is driving your strategic priorities.
Often, IT takes more than it gives when it comes to supporting the organization’s strategic priorities. Make sure your IT is aligned with and driving your desired outcomes.
Conduct quarterly and annual IT business reviews.
Your IT provider’s performance should be reviewed in detail on at least a quarterly basis. This should include ticket volume, time to resolution, project management, SLA reports, security reports, restoration verification reports, and other IT functions that contribute to the success of your operations.
Review and approve the IT strategic plan.
IT should have a plan to support and improve the technology environment, which should include a multi-year budget that aligns with lifecycle management plans. This should take into account your company’s plans for growth, expansion, and additional locations.
Evaluate your IT risk
IT can be right 99% of the time and wrong 1% of the time, but that 1% can cost the business significantly. Know the risk you carry and make sure it aligns with the budget and risk tolerance of the organization’s ownership.
Develop an IT success team.
This should include a senior leader and one person from each department to provide feedback and strategic direction. Application feedback, new applications under consideration, project information and feedback, performance alignment—each area of the business needs to weigh in on matters such as these to ensure there is alignment with IT.
Trust and verify.
President Reagan said, “Trust but verify.” With IT, you have to both trust and verify. All business continuity and disaster recovery plans must be aligned with the proper expectation in light of business needs, and verified by leadership at least once per year.
Using this list as a guide will help keep your IT on point so it can help you reach your business goals. For additional resources on improving your business with technology, click here https://www.jmark.com/resources.