120 People Eager to Make All Your I.T. Dreams Come True
(In case you’re counting heads, we really do have 120 employees, but the rest were too busy taking care of clients to pose for a picture!)
– Our Story Starts with Serving You –
There is one simple, fundamental truth at the heart of everything we do at JMARK: nothing we do is about us; it’s about you. The services we provide only matter because they make your company more secure and help you increase profits and growth.
Read on to learn more about our culture and values– including our “People First, Technology Second” philosophy– and how those things bring value to your business and increase the velocity of your success.
Poor I.T. Holds You Back
We’ll Arm You With the Tools to Surge Forward.
JMARK was formed in 1988, and even thirty years ago it was clear that bad technology can decrease collaboration, reduce productivity, decrease morale, and ultimately increase costs and decrease profits.
So we have made it our mission to give you the tools to get more things done more efficiently. When you have the right tools and support, you can grow more quickly, with fewer resources. Your employees collaborate better, productivity increases, and employees are happier and more satisfied with their work environment. In turn, this reduces costs and increases profits.
And that’s when you begin to maximize business growth speed up the velocity of your business success.
Break Free from the Status Quo and Break Out of the Pack
It’s easy to get stuck. Many organizations have so many things on their plate that there is no time or energy to figure out how to move forward. So you settle in a pattern of accepting a less-than-ideal state of the business. Unfortunately, this creates a downward-spiral for your organization. No progressing means it’s easier for competitors to pass you by.
But when you have technology that is appropriately applied and expert strategic advice to go along with it, then you can take steps to reduce stress, leave stale tactics behind, and get your business moving towards renewed success.
At JMARK, we’ve never been content with just “getting by,” and we don’t think you should have to be either.
“Getting By” Is Not Good Enough
Don’t Fall Behind
Get in Front; and Stay There
Too many businesses believe that being in good shape today means that all you need to do is just “maintain” and then you’ll still be good down the road. But in today’s cutthroat environment, staying in place means falling behind.
You must implement proactive strategies that ensure customer loyalty and continued growth if you want to outpace the competition.
Innovation is a competitive advantage. I.T. is a strategic tool that can help you get in front and stay there. At JMARK, it’s not just about helping you keep up. It’s about making sure you gain (then increase) a lead on everyone else.
Comfort is Good; Complacency Leads to Trouble
No one wants to believe bad things could happen to them. Whether it be a disaster, security breach, the loss of a key employee, or any other of a million different scenarios.
But bad things happen. Whether you’re prepared or not.
This is why complacency is so dangerous, because it convinces you that you don’t need to be prepared for the worst. Then, without warning, the status quo changes and you’re suddenly in big trouble.
It’s for this reason that JMARK helps you put proactive plans and redundant systems in place to ensure the continuity of your business and its continued success.
With JMARK by your side, you can feel comfortable that the odds of survival and success are in your favor.
Are You Comfortable… or Complacent?
Do You Have a False Sense of Security?
We Take Nothing for Granted, Least of All the Safety of Your Business
We’ve seen a lot of companies who think that if everything works when they turn it on, then all is good. Is this you?
Do you ever consider the problems that could exist in the background of your technology? Are you blissfully unaware of the dangers that might be lurking in your network that could backfire and cause massive problems?
If so, it’s probably because you’ve been conditioned to see I.T. as a reactive process, simply fixing stuff after it breaks, or defending against attacks when they occur.
But at JMARK, we don’t believe in sitting by the sidelines waiting.
So we give you proactive security and support. This means processes for active I.T. management, including ongoing monitoring and maintenance to identify and remediate dangers. And if trouble does appear, we give you a clear understanding of current risks and the plan to remediate them.
Plan Today and Conquer Tomorrow
The single biggest problem we see with most company’s approach to I.T.?
Technology is looked at as an expense and not as a catalyst to achieve organizational objectives. No one is planning ahead or paying attention to the impact of technology on future initiatives or growth.
This type of shortsighted approach only results in holding your organization back when technology could be pushing you forward.
But JMARK is not about to let you stay stuck in first gear. Our job is to help you create and implement a strategic technology growth plan. This includes a 5-year budget, quarterly and annual strategy meetings, detailed reporting of progress on inititatives, a hardware refresh plan, and more.
Regardless of whether “tomorrow” is only a day away, or years down the road, by the time it arrives, you’ll already be looking toward the day after that!
A Strategic Approach Is Necessary
Broad Experience and Specialized Expertise Can Be Yours
One Man Just Can’t Do It All Anymore
The days of the I.T. jack-of-all-trades are gone. Technology is becoming both more broad and more specialized at the same time. Technology plays a part in almost every aspect of business operations these days. To build a strong, secure network, you need to have a deep knowledge of multiple, complex, ever-changing systems.
In today’s I.T. environment, it is vital to have the skills, experience, industry knowledge, ongoing learning, and resources to stay abreast of all the ins-and-outs of technology.
That’s why JMARK has spent years building a superstar team with all the certifications, resources, skills, specialized knowledge, experience, and tools to proactively maintain and secure your business. Our 85 technicians and award-winning leadership teams become your partners in I.T. and business success!
More Than Support: Teammates, Partners, and Allies
Finding and retaining good I.T. talent is becoming very hard for most businesses. The unemployment rate is dwindling, so experienced, knowledgeable techs have their choice of jobs. Because of abundant opportunities, they can demand higher pay and are often recruited away from rural areas and smaller towns.
When you outsource part or all of your I.T. to JMARK, this is no longer a concern. We’ve built and refined our systems to work for your business, no matter what you need.
We’ll work with your internal I.T. staff to redirect them to more strategic, hands-on priorities while we handle the mundane tasks. Or we can do it all for you, freeing up more of your resources for development and growth initiatives. Leave all your I.T. tasks to us and focus on what you are good at: running your business.
I.T. Support That Will Stick With You
A Backup for Your Backup
Redundancy May Be the Most Important Word in I.T.
Redundancy can be technical: backups in your systems and configurations to keep your network steady, secure, and continuously available.
But redundancy is also vital for your human technology resources too. No one wants to consider or contemplate it, but the truth is that bad things happen.
What would you do if your I.T. provider suddenly went out of business? If your I.T. person was called up for military service; or wanted to take a vacation “off the grid”? Worse yet, what if your I.T. support unexpectedly passed away?
We have seen all of these situations occur and result in a negative impact on a company’s ability to operate. That’s why redundancy is built in to all of our services. So you know you will have a resource from JMARK available when you need it. We’re here to suppor you– always!
Stay Safe in a Threatening World
In an I.T. landscape where new threats, risks, and vulnerabilities arise on a constant basis, how do you keep up? There is a world full of bad guys who never sleep, and never stop looking for ways to break into your system.
Many smaller businesses, or those that exist in smaller towns and out-of-the-way regions, think that they are “off the radar” and not a target for cybercrime. This is dead wrong. Hackers are looking for the easiest targets they can find.
That’s why JMARK puts a whole team of experts in your corner. It is our job to understand the dangers and prepare your technology to withstand them. We cover the risks and liabilities that can hurt your business, including security, backup, compliance, and policy management. You’ll also get ongoing strategic consultation to help you stay alert and informed.
Move forward with confidence because JMARK has your back!
Reduce Your Risk
Spend Less and Have More
It’s All About Planning to Succeed
When I.T. is not structured properly, costs can skyrocket as problems arise and small bandages are applied that only serve to temporarily fix the issues. On top of this, your business also spends more in opportunity costs as employees struggle to remain productive within this type of immature I.T. environment, where disruptions are constant.
We’ll help you put a strategic I.T. plan in place, designed to match your current and future needs. Spending becomes consistent, making it easy to plan and allocate for both unexpected trouble and future growth. You can also avoid many problems because you’re maintaining healthy equipment rather than fixing problems when they pop up.
With this type of forward-thinking approach, the money you allocate to I.T. is an investment in future success instead of just a temporary fix.
We’ve Got All the Details Worked Out, so You Get the Benefits Without the Stress
We all fear change. Mostly because we’re afraid of the stress it will bring into our lives. How often do we remain in an imperfect situation simply because it’s familiar?
The problem is, when it comes to I.T., this fear of change can lead to stagnation for your business, as well as increased risk, decreased productivity, decreased profits, unhappy employees, and a whole slew of other troubles.
But changing I.T. providers does not have to be a painful situation.
Over the years, we’ve seen too many good companies struggle, so we made it a priority to make onboarding with JMARK a smooth procedure. We’ve got an entire team dedicated to welcoming you aboard and processes in place to make sure everything gets done quickly and efficiently.
We’ve worked out all the kinks so that joining with JMARK happens with minimal downtime to your employees and operations. Which means less stress for you, and a huge relief for your employees.
Change Doesn’t Have to Be Difficult
And Today? JMARK is one of the
technology support companies!
as ranked by CRN‘s 150 Fastest Growing Solution Providers list.
We are proud to be one of the Top 100 Managed Service Providers in North America.
Your Goals = Our Goals
ARE YOU READY TO REDUCE RISK, AND DECREASE COST AND STRESS?
DO YOU WANT INCREASED PRODUCTIVITY AND PROFITABILITY?
FILL OUT THIS FORM TO START THE
NEXT BEST CHAPTER OF YOUR BUSINESS STORY!
– Our Values –
The Foundation for Our People First Service
If one thing could be said to be the backbone of everything we do, it is honesty.
At JMARK, we believe in being honest with our clients and partners, each other, and ourselves. This means smart deliberation and planning of every project in light of your needs, openness and clarity in our communications, and fairness in all our actions.
It means delivering in full on the trust that you place in us each and every day.
At JMARK, we know that generous, selfless collaboration leads to amazing results.
We work side-by-side to support each other and back each other up, always ready to pitch in where and when help is needed, regardless of title or level.
We know that true teams aren’t assigned, but are the result of working together to achieve greater results than any one of us could alone.
At JMARK, we believe in following through on the commitments we make.
We know that receiving credit or praise also means facing up to our imperfections, learning from them, and growing as a result. As with honesty, accountability goes hand-in-hand with the trust that you place in us.
We know that the truth of who we are shows in every action we take.
We are passionate about information technology, of course. But at JMARK, our passion extends well beyond that single area.
As service providers, we are passionate about the industries, markets, and services of our clients. As leaders, we are passionate about lifting each other up and seeing those around us grow and thrive. As individuals, we are passionate about innumerable things.
We bring that passion to work with us each day and pour our hearts into helping you succeed.
The world is full of adequate I.T. companies providing adequate services. At JMARK, that is not who we have any desire to be. We want to excel.
We know excellence takes hard work, discipline, and sacrifice; we know that excellence entails being proactive in solving problems our clients don’t even realize they might have; we know that excellence is not a plateau, but a steady path upward, always being our best, and then going beyond to be better yet.
We know that excellence only occurs when we are also living up to the other five core values.
At JMARK, hard work and fun are not mutually exclusive. In fact, we find that we often have the most fun when we are working our hardest, striving as teammates to achieve great things together.
We also know that being our best means laughing as teammates, collaborating as friends, and finding joy in doing this work we love.
We hope that every interaction we have, whether between coworkers, our partners, or our clients, leaves the other person with a smile on their face and a spring in their step. I.T. makes us happy, and we want everyone else to feel that joy as well.
“JMARK Business Solutions always deliver over and above my expectations and I would highly recommend them to anyone looking for Managed I.T. Support Provider services.”
“JMARK is always prompt, courteous, and thorough. They always go out of the way to help with the problem at hand, then ask if any other assistance is needed before disconnecting the call. They are amazing!”
“The tech I communicated with was so very understanding and walked me through the problem. At no time did I feel the tech felt my problem was less than ‘very’ important.”
“Always a quick response.”
At JMARK, we understand that it is the people that enable a business to be great. Every day, individuals in each department work together to deliver a company’s products and services to its clients. When a technical issue arises, it disrupts this harmonious workflow.
That is why we have built a team of support experts that specialize in making your days simple, and free of technological stress. We ensure that our tools and solutions meet the needs of the people we serve, and not the other way around.
With every device or user we support comes a tremendous responsibility. Successful I.T. operations have become the hub of every activity in modern organizations.
The JMARK team understands the importance of this responsibility. We value the trust that people have in our team. You rely on us to provide solutions, stability, and an environment that “just works.”
At JMARK, the trust you place in us is at the heart of everything we do. To fulfill this trust, we have to be empathetic to your needs and work hard to deliver I.T. services in a way that enhances your business and simplifies your operations.
We come to work every day excited to watch over and take care of all your technology, which frees you up to focus on your day-to-day responsibilities and building up your business.
Ready to Come First?
“PEOPLE FIRST, TECHNOLOGY SECOND” MEANS THAT YOU’LL GET I.T. SOLUTIONS SPECIFICALLY DESIGNED TO HELP YOU SUCCEED.
THE FIRST STEP TO COMING FIRST IS GETTING IN TOUCH.
CONTACT US NOW AND GET THE I.T. SERVICE YOU DESERVE!
– Our Culture –
At JMARK, our culture comes from making sure every decision reflects our core values of honesty, teamwork, accountability, passion, excellence, and fun. It is the foundation supporting everything else we do. We know that our culture is a reflection of who we are as individuals and the effort we put in every day, not the result of internal focus groups or cheerleading.
Our culture is the result of assembling a team of enthusiastic, dedicated, intelligent people and empowering them to do their best work. It is a result of an environment that emphasizes respect, integrity, and a mentality of leadership from every employee, regardless of position or seniority.
But most of all, our culture is reflected in the true sense of friendship and family that can be felt in our halls, shown by the way every member of our team comes to work determined to excel, anxious to collaborate, and ready to build something together that is greater than any one of us could accomplish alone.
Why do we focus so much on building and sustaining this culture? Because that joy and passion gets passed on to you. Your part of our family, and whether you’re visiting our offices, or we’re on site working for you, we want you to feel how excited and grateful we are to help your business succeed!
“All the times that I have had a computer/system based issue, the team at JMARK have been very proactive in rectifying the problem. They are prompt and very efficient.”
“The JMARK team have always been courteous, informative, and effective in resolving the problems I have encountered.”
“JMARK TEAM IS A BUNCH OF ROCK STARS… GREAT WORK YOU ALL FOR FAST AND EXCELLENT SERVICE.”
“The tech I communicated with was so very understanding and walked me through the problem. At no time did I feel the tech felt my problem was less than ‘very’ important.”
– Our Awards –
JMARK works hard to achieve remarkable results. Over the years, our efforts have gained recognition from leading organizations and publishers in both the I.T. industry, and general business realm.
The Inc. 5000 is Inc.’s listing of the fastest-growing private companies in America. JMARK has appeared on the Inc. 500 nine times. Of all the companies that the publication has recognized, “A mere one percent have made the list nine times,” said Inc. Editor-in-Chief James Ledbetter.
The SP500 is CRN’s list of the top solution providers in America, ranking the MSPs who are leading the way in helping businesses take advantage of new technologies. JMARK has made the list 5 times, most recently (2019) as part of the elite Security 100 category.
The Tech Elite 250 is comprised of solution providers in North America who have the highest level and most certifications from Amazon, Cisco, Dell, Google, HPE, IBM, Intel, Microsoft, Salesforce, Verizon and VMware. JMARK has made this list 5 times.
This prestigious annual list recognizes the elite group of solution providers in the North American I.T. channel that have experienced the fastest growth that year. JMARK has been ranked on this list two times.
The highly exclusive Top 100 MSSP list recognizes the best I.T. security providers in the world at safeguarding customers’ digital assets.
Recognition by the American Institute of CPAs after assessing an organization’s success in implementing effective controls to their systems and processes to reduce the cyber risks associated with outsourced services.
This annual list identifies the top 100 managed service providers in numerous vertical markets nationwide, honoring those who leverage deep expertise in market segments. JMARK has been listed for 4 consecutive years, most recently for the healthcare vertical.
This is the I.T. channel’s most comprehensive worldwide ranking of managed service providers. Rankings are based on how well a company’s business strategy anticipates trends in the fast-evolving channel ecosystem.
This national award identifies the top twenty enterprise I.T. companies that provide unique solutions and strategies in security.
A ranking of the twelve fastest-growing businesses with headquarters located within 50 miles of Springfield. JMARK has received this honor three times, including a Judges Choice citation.
Honoring the world’s top MSP executives, entrepreneurs, and experts. Criteria for rankings include growth metrics, number of customer devices managed, annual recurring revenues, and more. JMARK and Thomas H. Douglas have been included 3 times.
JMARK recognized as being in the top 1% of Microsoft’s partners, having achieved nine competencies. The tech titan noted JMARK’s “market leadership through demonstrated technology success and customer commitment.”
JMARK has been recognized three times by the Springfield Business Journal for their part in the thriving Springfield economy, including the company’s charitable donations and work.
The American Heart Association recognizes employers as Fit-Friendly Worksites for creating a culture of health in the workplace through progressive wellness initiatives. JMARK has achieved this distinction multiple times.
In 2014, the Missouri Heart Walk named Team JMARK Newcomer of the Year.
Awarded by the Springfield Business Journal to top companies in the region in any industry.
– Our Team –
When you are ready for exemplary I.T. services and support—and the opportunity to work with people who love what they do—we invite you to get to know our people and our company.