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JMARK IT support services allow you to stay focused on your business & improve your bottom line.
We provide around-the-clock monitoring & support services to improve your network health.
We prevent downtime, reduce your risk, & create peace of mind with JMARK’s powerful security solutions.
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We have all heard about how cloud computing is going to (or already is) making a huge impact on business. I wanted to share with you my experiences with one of the simplest forms of cloud computing and how much it has changed how I work.
There are many file sharing applications out there. JMARK has used several, and many are good. This specific example is about Dropbox, a product that I believe is superior. The product works very simply. The first step is to setup an account (we can handle this for you). Next, an application is installed on your computer (PC or Mac), and during installation a location is designated for the Dropbox folder. The Dropbox folder will be synchronized with the Dropbox servers. It is very common to move many of the “My Documents” folders or picture folders into the Dropbox location so all these files are synchronized online. Once the synchronization process is completed, these files can be accessed from almost any mobile device (smartphones, iPads, other computers, etc.). That in and of itself is very helpful, but the ability to share these files and folders with other people within and outside of your organization can really drive productivity.
I have been able to move many files and folders into my online Dropbox environment and pull up that data from my iPad. This has enabled me to pull up information while in a meeting, answer questions and share the information instantly helping us to make decisions faster.
The Dropbox for Business program enables the software to be loaded on a server so the files and folders can be accessed while traveling, from home or with users who do not normally have access to the server such as vendors and clients. This ability also helps in transferring large amounts of data when email is limited. Folders can be specifically created for collaboration with people anywhere in the world.
Security has been incorporated into each aspect of the solution. The data is encrypted at rest (meaning it is encrypted while it sits on the cloud servers, not just while being transferred), can be encrypted on the workstations with additional components, supports two-factor authentication, and meets the requirements of HIPAA and other standards.
This solution is a great way to handle Board packets so the Board can function from a tablet, collaborate, and simply backup your data as there are no limitations on the business edition.
If you are interested in finding out if Dropbox for Business is right for you, please contact us here.
Because The U.S. Small Business Administration (SBA) named Thomas H. Douglas, JMARK President, as their 2013 Missouri Small Business Person of the year, he was invited and attended the National Small Business Week in Washington DC on June 21, 2013.
Karen Mills, SBA Administrator, presented an award to Douglas commemorating his 2013 Small Business Person of the Year selection for the State of Missouri.
“Jeff has been a successful part of the Service Department for many years,” said President of JMARK Thomas H. Douglas. “He’s now transitioned to the Sales Department to help meet our client’s strategic objectives. Jeff’s move will be a great benefit to the Clients he supports. His knowledge of their business and technology will produce great results.”
Tony Beabout has made the transition from being on a service team to leading a service team of his own. “Tony’s leadership experience from the military and technical knowledge are going to continue to improve JMARK’s ability to exceed the needs of our clients,” said Douglas.
We go out, make new connections, close new deals, develop new opportunities, and position for future growth. For many of us it’s the stuff we really enjoy doing, and what keeps us coming back day after day. Most of this activity generates additional activity back at the office that often comes to a screeching halt waiting on one thing: our signatures. If a deal has ever been delayed because someone back at the office was waiting for a signature there’s a simple way to prevent it from happening again, or at least reduce the number of future occurrences.
Not all documents can be signed in this manner, but for internal documents — as well as any document that doesn’t require physical pen strokes to be present on the physical paper in order to be considered valid — giving yourself and your staff the option of signing documents digitally can increase the speed at which work gets done. This quick process tweak uses software you likely already own and a free app for your smartphone or tablet, and you can start using it today.
From the office, email a PDF copy of your document, spreadsheet, etc. Microsoft Office 2010 and higher have the ability built in, and earlier versions have free downloadable plug-ins to allow you to send a PDF copy of your document via email. In most Office applications, this is done by clicking File, then Share, Email, then Send as PDF (or a similar series of options, depending on your version). In other applications it may be necessary to save the file as a PDF before emailing, or use another free application to “print” the document to a PDF, which can then be saved. We’ve got links to all the necessary applications at the bottom of this article.
There are loads of apps that allow you to sign documents electronically from your smartphone or tablet. For this example I chose an app called DocuSign Ink, which is Free on both the Apple App Store and Google Play Store. The reason I chose this app is that it is free, and has great quality. DocuSign also has a nice feature where you can draw your signature and initials for later use. These can later be dropped onto any document at a later time, saving you from having to write on your phone or tablet with your finger every time. If scribbling your name on a piece of glass just a few inches wide isn’t your cup of tea, this app will actually let you take a photo of your actual signature written on paper, and store it for later use.
When you open a PDF document on your mobile device you should have an option to open the attachment in a separate App.
Choose the DocuSign app to open the document.
Once you have the document open in the DocuSign app, you can simply drop your signature and/or initials in place where ever they are needed. When you’re done, click Finish and send an email of the signed document back to the office, or to the partners or clients who need to sign it next.
If your policies require paper copies of signed documents, no problem. Just hit the print button back at the office and the paper version will be available for you, produced in less time due to fewer delays waiting on a signature.
If this sounds like something you’d like to try out, getting started is simple. See the list below for links to all the software and app links you might need.
DocuSign – iTunes App Store
DocuSign – Google Play Store
If you need help generating PDF files out of other applications, CutePDF and PDF Creator are simple and no-cost tools. Don’t forget, if you need help your JMARK IT Support team is just a call or click away.
We hope this advice helps reduce delays in your daily workflow. We’d love to hear from you.
As a business owner, your plate seems to shrink each day–and the mountain of things to do only seems to increase! Suddenly, you’re concerned with hiring, firing, payroll, insurance, financial controls, regulations, sales and marketing, let alone the day-to-day operations of your business.
One of the most neglected aspects of business is the IT department. Often one employee simply becomes the “go-to-guy” for any computer problems. From troubleshooting to implementation, this employee is often stretched outside of their skills and abilities simply to help the company.
While there are costs associated with Managed IT Services, the costs of not having an IT department are even more significant. From lost time to lost data, failure to have a functioning IT department can cost productivity, sales, and even customers. Unexpected disaster can strike at any moment, crippling a company that doesn’t have a robust and redundant computer network.
Managed IT Services solve this problem by outsourcing your IT needs to a team of specialists. By entrusting your network architecture and trouble-shooting to the experts, you free your employees to do what they do best! Managed Services often include:
Even though you may have an employee who is skilled in handling some routine maintenance and trouble-shooting, that employee probably doesn’t have time to stay up-to-date with developing trends and security risks. Managed IT Services offers reliable coverage for your business, providing the service and expertise of a full-time professional IT department at an affordable price. Call us for a free comprehensive network assessment to get an accurate picture of your risks.
Business today requires users to be connected all the time. Responding to internal and external requests in real-time has become the clear expectation. It’s not uncommon for people to send and email, and if they haven’t received a response in a few short hours to pick up the phone to make sure someone saw it and encourage a response.
As a result of this, organizations have quickly adjusted by providing email, application and portal access on the mobile devices of their team members, regardless of who owns the device and what type of device they are using. This isn’t unlike any other scenario where business must adjust to stay competitive and the security catches up after the fact.
However, the threats of breach, corporate data loss and client security have reached a point where the risks of an unmanaged mobile environment are no longer acceptable. With the ever-increasing amount of data that resides on a mobile device, a simple lost phone or iPad could mean hundreds of thousands of dollars in data theft, recovery and even severe fines — not to mention the negative press involved with a breach or loss of personal and/or private information. Organizations have maintained security on their local networks and computers for many years as a part of “best practices”. Now, because that same data resides on the mobile device, organizations must take the same approach to their mobility.
Mobile Device Management is a simple and affordable solutions to this problem. It will enable an organization to lock a device, locate a device and even erase corporate data from a device when it is lost, stolen or when there is employee turnover. It also provides solutions for data-leakage to ensure the wrong information isn’t uploaded, leaving client lists in the hands of a soon to be ex-employee.
If you’d like to know more about the dangers of mobile device management in your organization, fill out the short form below.
I’ve been interested in getting an official Microsoft office suite for iOS for a very long time, so it was with great excitement and enthusiasm that I followed the link to the App Store and installed the office suite. The first thing to note was that the version of Office requires a subscription to Office 365. JMARK has a subscription, but if you haven’t gotten hooked up with Office 365 yet, you can get yours here:
Upon launching the app for the first time, I was greeted with a series of introductory slides. Then I was permitted to connect Office on my iPhone to my JMARK cloud account.
After setting Office up, I was ready to edit some documents. I selected the type of document to create, in this case a low-impact meeting agenda — you know, just to warm up before giving Office Mobile a real workout.
I noticed the auto-correct suggestions were a little odd. Apparently there should be no managers present in a meeting. I’ve never seen this suggestion on my iPhone before when typing in the word “Managers,” (it normally just recognizes the word “managers”) so I must assume that Microsoft has done something with the spellcheck within the app.
Moving on, I decided to save a draft to the cloud and see how it looked in my browser…
… but the app crashed.
… and crashed, and crashed. Okay, I thought, let’s give it the benefit of the doubt, and see what else it can do. This time I decided to try an Excel spreadsheet to track vehicle mileage. I figured since that was one of the available templates it should go great. I did find it odd that the input for numerical fields default to iOS’s alpha keyboard instead of the numeric keypad.
That raises a pretty substantial usability concern, but I’m sure we’ll see this addressed in a future release. Having run through the basic app experience, I was ready to try saving again.
… But the app crashed again. I rebooted my phone and cleared all the memory, but sadly, it crashed every time.
After trying everything in my iOS troubleshooting arsenal, I finally gave up on trying to save any document to the cloud using Office Mobile. This is a great app, as long as you don’t mind spending twice as long creating or editing documents, having your correctly-spelled words automatically replaced with incorrect words and phrases at random, and don’t need to save or share your created files with anyone.
As excited as I was to have an official Microsoft-approved version of Office on my iPhone, I think I’ll stick with iWork for now.
I tried Office on an Apple iPhone 4S running the latest version of iOS. Your mileage may vary. If you give it a try, I’d like to hear your thoughts. Post a comment back on this article, or better yet, drop us a line on Facebook or Twitter.
“No one is useless in this world who lightens the burdens of another.”
In order to try to help those impacted by the devastation in Oklahoma, JMARK is putting a team together to go and do what we can to help. We plan on sending 8 to 10 people to do everything from chainsaw work to IT work getting organizations and businesses functioning; focusing on medical facilities that we might be able to help.
We ask for your patience over the next few days while we operate with a lighter team, which may cause some of our response times to be delayed.
If you would like to help, we’re accepting donations through a not-for-profit partner of JMARK’s by the name of CommonWorks. They are a 501(c)3. All donations received will be given directly to families we come in contact with. If you would like to help in any way, please send an email here, and we’ll coordinate with you.
As we are able, we’ll update our Facebook page with information about who we’re helping and provide any images possible. You can find us here.
The JMARK Support Team
JMARK is sending a group to help medical facilities and the community in Moore, Okla. to get them back online, donate computers and clear debris.
Departing Springfield, Mo. 5/22/2013
JMARK is working in conjunction with non-profit, CommonWorks, to organize all support for the relief effort. To help send an email to: JMARK4OK@jmark.com
photos from 5/24/2013
photos and videos from 5/23/2013
Just a couple of videos so far from today. Another good day of work in Moore. The crew was able to help recover family and yearbook photos from the ground.
photos from 5/22/2013
There is a great website called www.ninite.com that techs and home users alike use to install tools like Google Chrome, iTunes, Java, and Free Anti-Virus tools like Microsoft Security Essentials. It is a one stop shop for freeware programs. The best part is that it installs these programs with just a few clicks — without the toolbars, adware, spyware, and other unnecessary additions that often accompany free software. Another great feature is that if you already have these programs it updates them to the most current levels with just a few clicks. I personally have used this site countless times over the last two years, and sing its praises every chance I can get.
We have been very pleased with JMARK. They are responsive to our requests, but more importantly are proactive in their approach to improve our processes within our business. Just within the past year they have provided us with a redundant backup off site, improved our speed over the internet tenfold, and are able to anticipate our computer hardware breaking down before it actually happens. We view Tom and his staff as trusted advisors and it’s a pleasure to work with a company that’s proacti…
All of your employees are so professional, nice, but when I went to the open house I was blown away…It is the state of the art — I came back telling everyone. I was so impressed and to be a part of that just instills a confidence to me that we will be taken care of.
JMARK provides outsourced IT support, or "managed services" to clients in and around the cities of Springfield, MO, Fayetteville, AR, and Colorado Springs, CO. JMARK has been a leader of managed services in Southwest Missouri since 1988, and focuses on treating its clients with dignity while providing enthusiastic technical support services.