From the days of antiquity to today, hotels have welcomed visitors graciously and respectfully. While that hasn’t changed, technology is undoubtedly altering the way hotels and other hospitality firms accommodate their guests. This has also brought with it a need for better I.T. to handle all the systems involved.
Here’s a picture of what great I.T. looks like.
Think of Fort Knox. From the time it was built, it’s been among the most secure places in the world. It’s physically fortified, and it’s guarded constantly by an elite squadron. Why all that attention to security? It’s because what’s kept there is extremely valuable.
And when it comes to your hospitality business’s interests, the data you keep is just as valuable.
There’s no doubt about it. Security needs to be your number one concern when it comes to using technology in your business operations and guest services. Before you get too involved in adding new tech “toys” to your hotel, you need to make sure you have the capacity to keep your data as well as that of your guests as safe as possible.
Most likely, you offer Wi-Fi to your guests. If you’re smart, you probably make it available to your guests for free. The problem is that whenever you offer a service to your guests—additional charge or not—you take on a responsibility. Your guests may be accessing their bank accounts and other personal information. If you don’t ensure that your customer’s data is safe, you stand to lose their business, your reputation, and possibly face legal consequences as well.
On the business end, great security keeps the office data you use and store safe from cybercriminals. That protects your reputation and keeps you compliant with industry standards and regulations.
Great I.T. also ensures that your internal processes and communications are as private as you need them to be. And that protects your competitive edge.
Imagine two cars. One is a clunky old sedan and the other a well-built sports car. The first will get you where you need to go, but it won’t do it very quickly. If the sports car’s body were designed the same way, it would be extremely inefficient. Streamlining the body of the sports car cuts wind resistance to boost its performance.
In the same way, you need streamlined I.T. if you’re going to take advantage of the latest technology. Remember those pictures of early computers that took up an entire room yet only did simple tasks? Your I.T. is much more advanced than that, of course. Yet, you may be able to do even more with even less if you use the right I.T. services.
Cloud computing can reduce the amount of hardware you need. It doesn’t just eliminate wasted space, either. It also reduces infrastructure maintenance and upgrade costs. With the right I.T. services, you can do fancy things, like allowing guests to check in or use your loyalty program through their mobile devices, without getting close to what your systems are capable of doing.
Reliable – Even in a Crisis
Picture your truest friend. Now, think of how they’re always there for you through both good and bad times. An exceptional managed services provider is like that true friend – there whenever you need them.
For example, if a natural disaster happens in your local area, you may lose power. Your offices may flood or catch fire. Through it all, you’re dealing with upset guests. In fact, your guests might need more attention during a natural disaster anyway. After all, they’re impacted by the disaster in their own lives.
As all this happens, your technology and data are at risk. What you need is to have a sound business continuity plan in place and a team of I.T. experts ready to help. Then, if disasters strike, your MSP can help you get everything secure and back up and running in the shortest time possible.
Think back to your childhood now. Who was the most helpful person in your life? Maybe a teacher, a librarian, or a coach helped you learn something valuable. A great I.T. team does the same thing. They can provide training, not only on the software you use, but also on security and compliance policies. They can teach you how to use the technology you have to your greatest advantage.
Also, with outsourced help desk support, you can get the benefit of help easily and inexpensively. The managed services provider makes sure you have the I.T. support you need 24/7.
Think of I.T. the way you think of gravity. It’s there, invisibly doing its thing even when you aren’t aware of it. In fact, you probably don’t think about gravity very often. Yet, when you do, you know it’s an extremely strong, powerful force.
Certainly, any computers, servers, and other local hardware in your system aren’t invisible. However, when you have the best I.T., it’s almost as if it was. You rarely notice it, because your managed services provider keeps it running smoothly. Thus, it stays in the background most of the time. You’re much freer to focus on meeting the needs and expectations of your guests and growing your hotel business.Growing your hotel management firm these days requires excellent I.T. Now you can visualize what that is and how it will help you. Superb I.T. is secure enough to protect your digital assets from cyberattacks. Like a sleek sports car, it’s streamlined for greater efficiency and performance. Great I.T. services are there for you in a crisis, like a true friend. They give you the help you need, when you need it. And, the best I.T. does its work like gravity, without your constant attention.
What great I.T. isn’t is magical. It only happens when a team of knowledgeable and responsible I.T. experts is on the job. Talk to us at JMARK to find out how to make the most of I.T. for your hospitality business. Call us at 844-44-JMARK, email us at [email protected], or leave us a message on our Contact Us page. JMARK is a managed services provider in Missouri, Oklahoma, and Arkansas serving small- and medium-sized businesses that want to get ahead with great I.T.