In today’s world, it is essential for companies to ensure they are using the latest technology to compete against the other players in their market. Technology lies at the heart of most modern business processes, making the relationship with an I.T. partner a critical endeavor. Because of this, it is imperative that companies either manage information technology resources efficiently, or seek help by outsourcing this responsibility to a service provider. The decision to outsource your I.T. requires careful consideration. If you partner with an I.T. service provider that does nothing to make you more efficient and competitive, what should be the acquisition of an ally could instead turn into a drain on your focus and resources.
Signs of a Great I.T. Service Provider
1. Strategic Help
For a good technology services firm, your network and computing infrastructure is not their only concern. If you constantly find your provider offering you “the most advanced technology” without first assessing your company’s needs, it might be time for you to look for another I.T. provider. A good I.T. firm will work with you towards figuring out what is right for your business. They will seek to understand your goals and will suggest compatible services accordingly. Not only this, but they will also help you determine exactly what changes you need to introduce to your current infrastructure that can help you attain a significant competitive advantage. The ultimate goal of a good technology services firm should be the growth of your business.
2. Simplifying Business Processes
One goal of introducing new technology to your company is to simplify your processes. An effective I.T. service provider helps you identify the existing loopholes prevalent in your processes and how you can use technology to simplify and resolve these problems. Ongoing strategic meetings are when these types of discussions often occur. One objective of a good managed services provider is to deliver technology that assists you in making your business processes simpler and easier.
3. Understanding Existing Technology
Not giving existing technology the necessary attention leads to processes and systems becoming more complex and time-consuming, rather than making your work more efficient. Ideally, your technology services firm should be able to integrate all of your systems to streamline your processes. By taking your existing technology and combining it with upgrades and the latest best practices, your I.T. provider can create a productive and efficient environment that saves you money and engenders creativity and growth.
4. Thinking About Your Clients
A good technology services firm will always keep in mind the best interests of your clients. They will understand that the end game of serving you is to help you serve your clients. In essence, your priorities are their priorities. If your I.T. services firm does not work with this in mind, a gap in service will result. To avoid having this problem, it is necessary for your business to choose an I.T. provider that gives significant importance to the needs and wants of your clients. Not only this, but such a firm will make sure that you understand and agree to the need of every change that is being introduced in the current system.
5. Considering Your Costs
A trustworthy I.T. provider will not only focus on transforming your current technology, but will also give due consideration to the costs that will be incurred by your company during the process. A respectable I.T. services firm will assess the needs of your business and will introduce technology and systems that are vital to your company’s infrastructure, and not simply superfluous cosmetic changes. All the invoices sent by them will be detailed and will identify all the services carried out.
6. Carrying Out Regular Maintenance & Checks
Technology moves fast, which is why it is important to hire a service provider that understands the need to keep up with the latest advances and update the systems and processes whenever necessary. A smart I.T. provider will carry out regular maintenance checks to ensure the optimal performance of all your systems. Also, to prevent your business from losing important data, the technology firm should be able to carry out regular restoration exercises to make sure that the backup system works correctly.
If you find your existing I.T. provider to be lacking some or all of the above criteria, it’s time for you to consider bringing in a change that will not only simplify your processes, but will also help you gain an edge over the competition by revolutionizing your company’s current technological infrastructure.
Questions to consider: Is your I.T. provider…
- Having ongoing strategic meetings to help you be more competitive and efficient?
- Assessing your company’s needs before recommending solutions?
- Helping you determine the changes necessary to achieve your goals?
- Helping you identify loopholes that technology could improve?
- Helping to make your work more efficient?
- Seeking to understand your goals, and recommending solutions to help you achieve them?
- Sending you detailed invoices?
- Performing regular maintenance to improve system reliability and efficiency?
- Performing regular (monthly) restoration of backups to ensure backup systems are working correctly?
We would love to talk and discuss your needs. Contact us today to schedule an initial consultation.