Technology has changed the hospitality industry dramatically in recent years. Yet without good I.T. support, even the latest technology is useless, cumbersome, and vulnerable. So, what should you look for in I.T. support services? Here are some of the basic components of excellent I.T. support for the hospitality industry.
Understands the Hospitality Industry
Technology is used differently in hospitality than other industries because you have unique challenges, concerns, and measures of success. Superior I.T. support makes serving your guests easier and more efficient. When your managed services provider facilitates each tech process from registration to checkout, your I.T. support is helping you meet your primary objectives.
But excellent I.T. support for the hospitality industry doesn’t stop with direct hotel-to-customer interactions, either. It must also help your back office run more smoothly. Tasks like accounting, investments, and building projects can quickly go wrong without reliable I.T. support. Look for an information technology services company that helps you stand out, not only face-to-face but also behind the scenes.
Anticipates Your I.T. Needs
As the industry continues to change, the best I.T. companies are prepared to help you incorporate new technology into your business. They help you learn about available software and hardware options, how they can improve your business, and what you need to do to implement them.
The right I.T. services provider not only keeps abreast of changes in the hospitality industry, they also recognize the changes within your own individual company. They help you deal with both seasonal fluctuations and permanent shifts in your customer base. At the same time, they keep a constant watch on the I.T. systems you already have, preventing problems before they can happen.
Provides Reliable Helpdesk Support
On-call I.T. support is essential to prevent or deal with technology problems that arise in your business. For excellent helpdesk support, you need a reliable team that is available to help your staff manage I.T. issues as they occur. Since hotels are 24-hour businesses, you need help that stays with you around the clock and every day of the week.
Helps You Serve Your Guests
A great I.T. company understands your commitment to serving your guests in a home-away-from-home environment. Your guests rely on you to provide them with reliable internet so they can do business away from the office, check out local attractions, or entertain themselves. You need an I.T. company that keeps your guests connected with the outside world whenever they need or want to be.
Choose a managed I.T. services company that gives you powerful customer service options. Customer service portals make it easy for guests to contact you from home or on-the-go through their mobile devices. Good I.T. services help you keep your customer service systems running efficiently.
Helps You Manage Both Local and Global I.T. Issues
While many businesses serve only local or only global customers, you must be able to meet the needs of customers who come to your local business from near and far. That means you have to be aware of I.T. problems whether they happen at the hotel or where your future or past guests are located. Good I.T. support companies find the issue and work to resolve it quickly, no matter where in the world the problem lies.
Keeps Your Data Secure
In the hospitality industry, your data can be classified into two categories: customer data and back office data. You need an I.T. services provider that keeps both types of data safe from data breaches and data loss. Otherwise, you risk both your reputation and your financial resources.
Your managed services company must provide reliable backup to avoid data loss. You need an I.T. company that recognizes cyber risks and deals with them early, before they lead to actual threats. They also need to be on call to handle cyber threats and potential data breaches. If a disaster happens, they need to help you with sound disaster recovery support. They must also help you implement business continuity measures to get back to your usual operations as quickly as possible.
Helps You with Applications and Technology Vendors
In your hospitality business, you may use a wide range of software applications and many different technology vendors. A good I.T. company provides support for all the applications you use, whether they’re general business apps or applications specific to the hotel business.
Coordinating all your tech vendors can be a nightmare if you aren’t an I.T. expert. The best I.T. support team for you is one who helps you manage the vendors you use so that you can stay compliant with regulations and get the most out of every I.T. solution.
Communicates I.T. Issues Well
With some I.T. support teams, there is a disconnect between the I.T. provider and the hotel staff. One of the most important components of good I.T. is a team that communicates effectively about the I.T. issues your staff is facing. You need I.T. professionals who treat your staff with respect. You also need a team that can communicate both the problem and solution clearly to people who aren’t I.T. experts.
When you’re looking for a managed services provider, you need to pay attention to how they supply the essential components of I.T. support. They need to be familiar with the hospitality industry and recognize your unique I.T. needs. They need to supply reliable helpdesk support when you require it. With coordinated vendor management and support for a wide range of software applications, they increase your efficiency and make your life easier. They keep your data safe and communicate well about all your I.T. issues and concerns.
Learn more about what good I.T. support can do for your business. Contact JMARK at jmarkit@JMARK.com, or leave us a message through our convenient Contact Us page. Or call us at 844-44-JMARK to discuss more about how we can help you achieve greater success. JMARK is a managed services provider based in Springfield, Missouri, with thirty years of experience serving the global hospitality industry.