Whether you are operating a small B&B or a large hotel, there are some non-negotiables when it comes to what services your customers need. Great hospitality and customer service, clean rooms, great location, great dining options— these pretty much haven’t changed much over the years, but there’s a new deal breaker for most guests. If your hotel doesn’t have good Wi-Fi, you are probably pushing away a lot of potential business. Today’s typical guest sees hotel Wi-Fi as one of the most services to look for, so maybe it’s time you look into managed IT services in Springfield, MO to ensure you can meet customer expectations. Here are a few ways to make sure your Wi-Fi is top-notch.
As soon as your guests reach their rooms, one of the things they do first is plug into the network. To have happy customers, your Wi-Fi must be easily accessible in the key locations— from guests’ rooms to common areas to dining areas. In addition to this, guests also look for free Wi-Fi as one of the top amenities they expect in addition to breakfast and parking. If you are still charging your guests for their use of the net, you might want to consider revising your model.
There’s no faster way to rub your guests the wrong way than having weak and fluctuating Wi-Fi connection. Many guests consider a strong and stable network as the important part of their experience. Business executives, remote workers, and even holiday-goers all need access to the internet for work or entertainment. Managed IT services firms in Springfield, MO help hotels provide a strong internet connection. This must be able to service your whole establishment at full capacity. It is therefore important to accurately manage and plan your Wi-Fi capacity and adjust this according to the need.
Once you have set up your Wi-Fi, you must take time to regularly review whether it’s performing as required. Is it secure enough and are all programs and firewalls being regularly updated? You should also listen to customer feedback and complaints to help you improve your connections and in turn improve your whole customer experience.
For great Wi-Fi service, you need a great provider and consistent management and monitoring of your network. At JMARK Business Solutions, Inc., we understand what it takes. For more information on managed IT services in Springfield, MO, get in touch with us today.