We can see clearly now, the rain is gone… for now…. and our work to return 601 North National to our hub of operations continues. Since our update last week, we have implemented our disaster recovery plan and spent a great deal of quality time with a variety of insurance adjusters! Richard Ollis and his team from Ollis/Akers/Arney have helped coordinate all the entities involved and have made the process as painless as possible.
While our parking lot always has had a love-hate relationship with precipitation, the flash flood on Sunday, March 13 invaded our building for the first time. Most Springfield employees have been working remotely since then, however, that changed this morning as we opened shop temporarily in the Enactus building (former SIFE building near the Cracker Barrel on Glenstone) at 1959 East Kerr Street in Springfield. As with our last transition, we believe our clients will not notice any interruption in service or response times (although you may notice a bit more background noise when calling in). Our other JMARK offices in Fayetteville and Tulsa have also stepped up to handle additional calls and tickets during the situation.
We cannot thank our clients and community enough for the outpouring of well wishes and offers of donated space, items and people. It always has been a priority for JMARK to give back to our communities and once again that has been reciprocated in amazing ways. We have a long list of people and businesses that have helped a tremendous amount that we will share about very soon.
We anticipate it could be up to a month before we return to 601 North National in order to ensure the clean-up process is thoroughly completed, and while our carpet and a large portion of furniture and some equipment is replaced. We will have limited staff at the National location in the interim, including our Bench team if you have a computer or other equipment that may need to be dropped off.
Our JMARK Team has been tested even more than usual on every single one of our core values (Honesty, Passion, Teamwork, Excellent, Accountability, Fun) over the past week, and we couldn’t be more proud of their dedication to JMARK and their focus on making sure our clients continue to get what they need. They worked incredibly hard to ensure calls were routed, tickets were managed, SLA’s were maintained and obviously the massive amount of work at the main office was being handled very well. We are very fortunate to have such an amazing and sharp Team.
Thank you for your support and patience as we have and will continue to handle this adjustment.
If you have any questions, including which location to come to, feel free to call us at (417) 863-1700 or email us at JMARK@www.jmark.com with the subject of “Flood”.