“What new technology does is create new opportunities to do a job that customers want done.” – Tim O’Reilly, founder of O’Reilly Media
The transportation industry has always been at the forefront of technology. After all, the first technology to truly change the world, the wheel, was literally made to help move things from one place to another.
It’s no surprise then, that the near-constant arrival of new technologies, software, and applications during the last two decades has resulted in huge changes and opportunities for the transportation industry. Leaders in the sector have consistently shown themselves to be forward-thinking and adaptable, as each new round of technology has been consistently used to spur industry growth, from better analytics and communications to streamlined billing.
The foundation of I.T. in transportation has always been efficiency, so it makes perfect sense that industry leaders would continually be on the cutting edge of technology, both in how they use data analytics, as well as their adoption of cloud computing. It is also no surprise that transportation businesses have used digital transformation to reduce waste, enhance communication, and deliver better results.
Of course, the businesses leading the way in the market are those with a strong I.T. infrastructure supporting their organization.
This technology foundation can include reliable networks and servers to manage customer data and business operations, cloud platforms that allow for agile responses to customer needs, and strong backup and disaster recovery systems to supply peace of mind.
Since transportation companies handle a lot of inventory and complex transactions, an ever-increasing number of which occur through cloud platforms, I.T. security is a big concern. You need to be assured that the data and information your customers have trusted you with is safe. Matters of security affect not only your networks, servers, and cloud systems, but also data that is handled on the go. An increasing (and still growing) proportion of business matters are taking place on mobile devices, and it is imperative that your networks be impenetrable, assuring peace of mind for both you and the companies that have entrusted their goods to your care.
On top of those types of ongoing business operations considerations, you must plan for the future. Leading transportation groups are using I.T. partnerships to plan for, as well as begin to feature, cutting-edge technology that helps them stand out amongst the competition.
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50% of commercial transportation companies cite a lack of training and a base “digital” culture as the biggest challenges to exploiting technology for growth.
In a time when technology plays a part in every aspect of the work you do, from communication to customer service to charting the past and planning for the future, it is critical to ensure that your I.T. is up to the challenge.
While it seems obvious that an unreliable network can slow down the pace of the office support work your company does, bottlenecked connections and aging servers can also frustrate customers who are trying to track deliveries and inventory. Meanwhile, the sheer amount of data in your care (a.k.a. “big data”) means that rock solid backup and disaster recovery plans are absolutely vital.
Of course, the speed at which technology changes can cause small and mid-sized companies to struggle in keeping their I.T. infrastructure up to date. It is an ongoing challenge to make the best decision regarding how to budget for investments in your own information technology. It can seem cost prohibitive to keep your infrastructure up to date while also trying to plan for unexpected breakages and irregular growth and usage patterns that are dependent on weather and seasons, and an economy that feels outside of your control. When you’re simply trying to maintain in the present, it can seem impossible to find a way to plan out the future.
This is where managed I.T. services can be helpful. Since managed services are planned out and billed monthly, rather than as needed, they are entirely predictable. Not only will this level out your monthly expenditure by spreading it throughout the year, it will also give you the chance to plan future spending, making it easier to decide how and when to upgrade equipment and invest in new services to help your organization grow. Full-service I.T. providers can also supply vCIO (Virtual Chief Information Officer) services to help you study, plan, and implement controlled technology growth throughout your business.
Managed services also give you access to higher tier talent than you may be able to otherwise get. An I.T. company has the freedom to hire experts with deep knowledge in specific areas rather than focusing on technicians with a wide but perhaps shallow knowledge base. Likewise, your MSP will almost certainly be able to provide you with access to better hardware and enterprise software for a lower price than you could get on your own.
The bottom line is that whether you need the full package of managed services, or are simply looking to augment what your in-house crew is capable of, you need an I.T. provider whose services and support can be customized to meet the specific needs of your business, a provider whose mission is to help you surround yourself with the software, hardware, processes, and solutions that will serve to enhance your efforts and simplify your path to success—and thoughtful human support to go along with all that tech.
For three decades, JMARK has been providing innovative I.T. solutions to the transportation industry. With all that experience comes extensive expertise. Our lineup includes experts not only in every facet of Information Technology, but also in the application of I.T. solutions to the very specific needs of transportation companies. In fact, we have a dedicated team that focuses on our clients in that sector. We understand the challenges that transportation service providers face in the modern era and know how to maintain continuity in the midst of the continual changes that occur in technology, regulations, and expectations—and we work diligently to bring that expertise to you.
It is our paramount priority to help you make the most of technology. To that end, we have assembled a roster of the best, most experienced engineers and technicians in the industry. With our team of specialists managing your technology—and your technology enhancing your operations—you’ll ultimately be able to deploy more resources toward serving your customers and growing your business.
The JMARK team is here to serve you by:
Most importantly, at JMARK we put people before technology. Everything we do, every service we offer, is a reflection of our People First, Technology Second philosophy. Because while we love technology, we also understand that I.T. is only useful inasmuch as it serves to empower people and enhance the work they do; work that, in turn, should facilitate growth, spur innovation, increase opportunity, and open up new paths to success.
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