I.T. Support – Tech Support – I.T. Related

Do you ever feel like your I.T. support company doesn’t really care about what’s best for your business? Here at JMARK we strive to make not only your network run smoothly, but your business as a whole. Here are the 4 ways I.T. support companies drive us crazy and how JMARK can make a difference.

Poor communication

It’s like those days when you wait, and wait… and wait for the TV repair person to show up.  You planned your day so you could be there at the right time and have people anxiously awaiting your return to the office.  And there you sit, alone, waiting.  We won’t get into the importance of being there on time, but really — how hard would it be for someone, anyone at the company to call and let you know they’re running behind?  Why is it that so many tech support companies will just leave us on the hook while they work their magic behind the scenes?  We don’t always care about the details, but a simple call or email once in a while to let us know how things are going?

I.T. Related – Getting things almost done

You’ve taken care of all the paperwork and 5-minute meetings that had stacked up waiting for your attention.  Just in the nick of time the tech wraps up and you are once again able to get back to work — with one exception: you can do everything except that one really critical thing you never knew would break when they fixed the other stuff.  You take a deep breath, go to your happy place, and pick up the phone… again.

Sneaky ninja tech support

You step away from your desk for an hour and come back to a post-it note stuck to your monitor stating everything is fine now.  Huh? “Oh yeah,” you think to yourself, “I think I remember mentioning something about a problem a couple of weeks ago.”  And then you discover that all of your programs have been closed, your previously opened documents strewn to the far reaches of who-knows-where, and you can’t put your finger on exactly how, but things look… different now.  What did we need fixed again?

I.T. Support – Over-geeking things

You’ve just been presented with a brilliantly-designed and intricate solution to all of the problems that have ever wasted ten seconds of your time, wrapped up in a nice neat package that took just over three weeks to put together. Can you say overkill?  Surprisingly, tons of I.T. related companies don’t get this, and spend days or weeks designing solutions we never knew would be so complicated.  If someone would have simply picked up the phone to let us know how things were going, we might have been able to stop the train before it left the proverbial station and saved everyone a lot of time and trouble.  That sounds a lot like the first item on the list.

Here’s wishing you a day free of I.T. support insanity.