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MBA Operations, Security, Technology Conference
  1. Date April 12-14
  2. Location Osage Beach, MO
  3. Website

MBA Operations, Security, Technology Conference

The Operations, Security, Technology Conference begins at 2 p.m. Wednesday, April 12, and concludes at 11:15 a.m. Friday, April 14.

Wednesday, April 12

1 p.m.

Registration & Trade Show Opens

2 p.m.

FedNow: Preparing to Launch

Federal Reserve Banks

Instant payments are coming, and it’s time to prepare. But oh, where to start? Together, we’ll walk through key considerations and decisions for your instant payments journey, wherever your starting point may be. The FedNow Service is a new instant payment service that the Federal Reserve banks are developing to enable financial institutions of every size and in every community across the U.S. to provide safe and efficient instant payment services in real time around the clock, every day of the year. Join us to learn more about this new service, which is under development and will continue to evolve.

3 p.m.

Refreshment Break in Trade Show

3:15 p.m.

Innovation Showcase

3:45 p.m.

Refreshment Break in Trade Show

4 p.m.

Fintech Transformers: Rise of Primacy

Dave DeFazio

In the ever-transforming battle for customers, fintechs seek to be the new rulers of the banking universe. And the tides have turned. From 2019 to 2022, digital banks have the largest growth rates of primary relationships. For the first time ever, more consumers in the Gen Y and Gen Z age groups name a digital bank as their primary institution than all of the financial institutions combined!

Experience live demonstrations of the banking apps that are reimagining the definition of PFI as “Primary Financial Interactions” instead of “Primary Financial Institution” and that are changing consumer attitudes and banking behaviors.

5 - 6 p.m.

Reception & Vendor Networking

Thursday, April 13

7:15 a.m.

Registration & Breakfast

8:15 a.m.

Call to Order & Welcome

8:30 a.m.

Looking Ahead: Forces Shaping Banking Over the Next Decade

Lee Wetherington
Jack Henry & Associates

Strategy is best done from the future backwards. How will public-cloud tooling, AI-as-a-service, vertical chipsets on device, high-speed internet from space, cryptographic monetary networks and fintech 3.0 converge to accelerate the velocity of money (and fraud)? What will financial services (and financial institutions) look like 10 years from now? Will the value of your charter increase or diminish over the short-, mid- and long-term? How will the modernization of the banking tech stack reshape regulation, compliance and exams? Join Lee Wetherington for a long view on the future of banking and what opportunities and threats that the future presents now, soon and later.

9 a.m.Refreshment Break in Trade Show
9:45 a.m.

Breakout Sessions (sessions do not repeat)

Common Mistakes in MFA Deployment

Stephanie Goetz, CPA, CISA, CISSP
Bedel Security

Although there are no silver bullets, strong multifactor authentication is a key part of today’s cybersecurity protections. Are you getting the most from your MFA deployment? There are multiple threats and vulnerabilities that can affect the strength of MFA, including user errors, OTP bots, enrollment issues and misconfigurations. Learn about MFA, how it works, common mistakes and how to ensure you can get the most from your investment.

Cyber Insurance and the 2023 U.S. Cyber Market Conditions Outlook: All You Need to Know

Patti Tobin & Ryan Hillestad

Develop a better understanding of how a bank’s different insurance policies work together to cover the various types of cyber risks that banks face in today’s world. Hear real-life claims examples highlighting the stress points in a cybersecurity program and the need for adequate insurance coverage. Learn about the minimum-security measures necessary to obtain coverage from various carriers, crucial policy language to look for and best practices to protect your institution. This session offers an update on cyber insurance pricing trends and the tools used to underwrite financial institutions. A description of coverage available to your bank, including peer data of limits purchased, will be outlined.

10:45 a.m.

Refreshment Break in Trade Show

11 a.m.

Innovative Showcase

11:45 a.m.


12:30 p.m.

Breakout Sessions (sessions do not repeat)

What Keeps You Up at Night when Protecting Over $20 Billion in Assets and Over 5,500 Users?

Lance LaBedell

When there is that much on the line, you don’t take decisions lightly. And when it comes to the financial sector, there will always be a target on bankers’ backs for hackers to exploit. Keeping your guard up and constantly evaluating your defenses is the best way to deflect malicious attempts. Learn more about what will create success for your bank and what has led banks to fail in the past.

Cryptocurrency Fraud Schemes and Typologies

Kevin Gulledge

The crypto asset space has grown exponentially within the last five years, with new advancements including nonfungible tokens, stablecoins and other innovations. With the emergence and move to the mainstream, the crypto asset space also has seen a parallel rise in fraud schemes. In this session, we will discuss crypto-related fraud schemes and typologies and help you understand what to look out for at your institution.

1:30 p.m.

Innovative Showcase

2 p.m.

Community Bank IT Panel & Open Forum Discussion

MBA President Jackson Hataway

Join Jackson Hataway for a lively discussion with several MBA-member bankers about the challenges in community bank IT. The conversation will include recent exam findings, hot buttons and trends, and best practices and tips. Topics and questions also may be submitted in advance of the session.
3 p.m.

Refreshment Break

3:15 p.m.

The Future is Now – Security Trends and Indicators

Jim Rechel
The Rechel Group Inc.

No matter the cause, no matter the opinion, no matter the desire change is evolving at an ever-increasing speed. This challenges banks and, by extension, those responsible for protecting the people and assets required to provide financial services. Examine recent events and the harbinger of change they represent.
4:30 - 5:30 p.m.

Networking Reception

Friday, April 14

7 a.m.


8 a.m.

Employees Under Attack: Tools to De-escalate

Jim Rechel
The Rechel Group Inc.

Many customers today seem to be harboring some type of tension, anxiety and angst as they enter into banks and other retail establishments. Situations arise quickly and, if not handled appropriately, escalate to physical confrontations. There is no time to call the bank security officer or 911 in the seconds an encounter becomes violent, and employees often find themselves in the role of a “first responder.” Discover techniques to retrain the brain to better recognize proactive steps that can be taken to identify and proactively engage potentially violent customers to avoid physical encounters. Practical videos and actual situations will be analyzed as part of this dynamic presentation.

9 a.m.

Refreshment Break

9:15 a.m.

From U.S. Most Wanted to the World’s First Chief Criminal Officer

Brett Johnson, Chief Criminal Officer

Think you know cybercrime? Brett Johnson, referred to by the U.S. Secret Service as “The Original Internet Godfather,” breaks it down as he shares his journey as one of the top cybercriminals on the planet to one of the top cybersecurity professionals and the industry’s first chief criminal officer. He then dives into online crime. What are the three necessities of online crime? How does trust play a role among criminals and their victims? Who are the attackers, and what do they want? How has the definition of the dark web changed over the years? Why is cybercrime so successful? Why is it never a single attacker who seeks to victimize you or your company? Brett answers it all before highlighting some dark web channels, current crimes, and new trends and techniques criminals are going to be using against you ... if they aren’t already. Worried? You should be, but it’s OK because you will learn what you need to do to protect yourself and your organization.
11:15 a.m.