Customer Experience: What Every CEO and Business Leader Should Know

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Steve Jobs and Jeff Bezos will both go down in history as two of the greatest business minds of the last generation. Despite the differences in their approaches to product and people, they did had one very special quality in common: their primary business strategy was built around Customer Experience. In this webinar, Michael Bartlett, Springfield’s first Certified Customer Experience Professional, will walk you through what Customer Experience is and why it is so important for businesses in the digital age.