It is funny how things are sometimes pictured in the news and how rumors fly in the public eye, we saw things like:
- “Flooding causes evacuation of JMARK.” Actually we couldn’t even get in the building until water receded in the late hours of Sunday night.
- “I am standing here at JMARK in 3 feet of water.” That one was fun, since the water at the most was 3 or so inches inside.
- “All the cars were destroyed.” Still waiting on the final assessment, but yes a large number of vehicles were destroyed, but not all. That’s OK, employees have cars and 98.2% of our tickets are solved remotely.
There was more, but we cherish and welcome anything we can hear so that we can get in front of it. We know there are concerns, so that is why we are trying to maintain communication with our clients and employees, as well as the media.
Here are a few concerns we heard that we want to address:
- Is client data secure? Abso-freaking-utely. SOC, change management, and security is being addressed throughout this recovery process. It is being addresses at beginning and not after. Our security and logging is tight and continues as status quo.
- Is JMARK going to have to get a new office? We really don’t know yet until final assessments are made by assessors and clean-up crews. Whether we move temporarily or continue working remotely does not really matter, what matters is that operations continue to function. Today I received so many emails that had absolutely nothing to do with the disaster recovery efforts. This was a sign to me that business as usual is happening.
- Is my project going to be delayed? If you have a project that is scheduled with JMARK, we are doing everything we can to make sure things are running as scheduled. This is not an after-thought. The biggest delay will happen if any equipment that was allocated to a project was damaged in the flood. We are working today and tomorrow to determine that with our assessor.
- Is service going to be delayed? So far we are not seeing any delays in service. We are working hard from every corner of JMARK to make sure clients are put first, even as recovery efforts are underway.
- Is JMARK data about our account damaged or lost? Not a single dot or tittle is lost or in jeopardy. Every core system is operational and working as expected.
We appreciate the well wishes, the patience, and all those supporting us. As a client though, please don’t ever feel like you come second to a disaster, that is just not the case. Let us know how we can serve you and if there are any concerns.
For questions related to the flood, please send an email to JMARK@www.jmark.com with the subject of “Flood.”
Thank you and please let us know if there is anything you want to hear about.
Chief Strategy Officer