Employee satisfaction can make or break a business. Fortunately, as a leader, there’s a lot you can do to find and hire the right employees and manage them effectively. You also need to create a positive company culture if you want them to be at their best. One of the first steps is to get your technology working in a way that benefits both them and you. Here’s what your employees need and how you can supply it.
No More Downtime
No one wants to stand around waiting for technology repairs, or worse yet, have to do all their work by hand because the server they need is down. Some workers don’t like the break in concentration that comes with faulty I.T. equipment. Others may take it as an opportunity to have a nap or a game of table football. The problem is, they may find it hard to refocus on work when the situation is finally resolved.
Worse yet, while your employees are offline, the work you hired them to do isn’t getting accomplished. At this point, no one is happy!
There has to be a better way.
Solution: Use a managed services provider to ensure that you stay on top of technology maintenance and speed up any repairs that need to be done. An MSP will not only perform proactive scans and maintenance, but they’ll also have the right skill set and tools to diagnose and solve your I.T. problems in a jiffy.
Help on Demand
It’s really frustrating for employees when they don’t know how to solve tech issues. They need help sorting out the fine details of how to use new software or solve I.T. problems as they go along. Otherwise, they can end up feeling less competent than they really are. That attitude can cause problems, as they hesitate to do their work for fear of “messing something up,” or rush into some ill-advised experimental solution.
Solution: Find a reliable I.T. company to provide outsourced helpdesk support so that your employees will always have the technology assistance they need, right when they need it.
Do your employees like it when your phone system offers up a noisy, staticky call? Do they enjoy dropping important calls with customers that are about ready to buy? Does anybody?
Unreliable legacy phone systems can cause an enormous amount of irritation for everyone involved. Besides that, your team can’t communicate with each other, with customers, or with you to do the work they are there to do. If you want everyone working together, you have to improve communications.
Solution: Switch to VoIP (Voice over Internet Protocol) calling for clearer, more reliable telecommunications service throughout your company. On top of solving communication problems, VoIP can also save you money. An experienced provider can help you plan and perform a transition with minimal downtime.
For most employees, especially those in highly-competitive industries, work can seem like a veritable pressure cooker. You may not be able to relieve all that pressure: it’s not only a necessary part of many jobs, but with no pressure to perform at all, not much usually gets done.
So while sometimes pressure may be necessary, in other cases it’s a waste of energy. Take for example the pressure to avoid data loss through human error. When you don’t have everything backed up correctly and consistently, your employees know that the wrong move can erase all their hard work.
Solution: Use a backup management system to create processes that ensure all your data is safely backed up wherever it is, whether on the cloud or on your servers. An MSP can help you set up automated backups that ensure you’ll always have a redundant copy of important data.
If you’re like most business owners these days, you want your employees to be able to do their work both at the office and away from the office when necessary. And the truth is, your employees want that too. Yet, if you don’t have the right systems in place, using mobile devices can present security risks. You certainly don’t want to tell your employees not to do their work, but you can’t let them work via mobile unless you know your data is secure.
Solution: Work with a mobile device management company to take charge of the way your employees use mobile devices for your business. They’ll have the freedom they want to work from anywhere, and you can rest easy, knowing important data is safe.
Ease Seasonal Rushes
Holiday rushes can be wild and hectic. When you don’t have the computing power to handle your busiest seasons, the lack of adequate I.T. infrastructure can create chaos for your workers at a time when they’re stretched to their limits. They rely on you to provide them with the data storage space to handle those rushes so that they can focus on their work.
At the same time, you probably don’t want to invest in the full scale of infrastructure you need during a busy season only to see it go unused the rest of the year. Your employees need occasional boosts in memory and processing power, but you probably can’t give it to them by adding more tech than you usually use on average. It’s a simple numbers game.
Solution: Shift more data to the cloud. A managed services provider can help reduce your need for extra servers. Your employees will sail through holidays much more easily. As a bonus for you, cloud computing gives you the flexibility to have as little or as much storage as you need at any given time, without the costs of buying and maintaining excess equipment.
You have the power to do a big favor for your employees. In fact, you can do them a lot of favors all wrapped up in one. All you have to do is get your technology working at its best.
- Do it by preventing downtime through managed I.T. support and maintenance.
- Get helpdesk support they can always count on.
- Make their communications a breeze with VoIP telecommunications.
- Reduce pressure on them by keeping everything backed up adequately.
- Give them the freedom of going mobile with mobile device management.
- Use cloud computing so that they have all the computing power they need, whenever they need it.
It’s actually very easy to make your employees happy if you take the right approach. JMARK can help you learn more about how managed services can change the way your employees feel about work and about your company. Simply contact JMARK by email at JMARKIT@JMARK.com or by phone at 844-44-JMARK. When you rely on JMARK as your managed services provider, you can give your employees what they need to do their jobs better. Do that, and you’ll be rewarded with happier employees performing at higher levels.