I.T. Operations & Managed Services
I.T. Operations exist to make our tasks in the business world easier and to help companies focus on the issues they must tackle in order to serve their customers. That, of course, is the theory: in many organizations that have not been so careful or have not caught up with the times I.T. can be a bottle-neck. If a day of productivity gets eaten up by server downtime with no reliable recovery strategy or the average employee has to wait a week after filling out a wall of online forms and having half-hour long conversations with support staff to get a workstation, then there is probably something wrong. Here are a few keys to streamlining I.T. operations & Managed Services:-
Understand Where the Barriers to Entry Should be Placed
Organizations must be extremely cautious as to who has access to their data and systems. This is especially true in the world of banking, defense, medicine, security firms, or any other organizations where the risks of failure are immense. However, ask yourself the following, “Does my business need as many layers as a defense contractor?” In most cases the answer is no. Have security experts and I.T. support staff identify the key areas of business that need protection and the business roles that need to access them. Try to strike a balance between safety and flexibility because too much protection can eat productivity.
Managing hardware and resources such as disk drives can be cumbersome. It is typically suggested that users refrain from saving work locally and use network drives that have been mapped to the system. However, with SharePoint, cloud storage, and other convenient ways to store, share, protect, and back up data, the drive mapping concept might need to be rethought as well. Though it is unintuitive for many of us, we have been conditioned to hit “save” on a menu bar for decades now – it would benefit many businesses to get into the habit of making the most out of online collaboration tools and recognize the value of sharing.
The most surefire way to streamline I.T. is to trust it to dedicated I.T. firms that can manage them for your business. JMARK can take care of servers, workstations, cloud, hosting, storage, Internet circuits, backup, and many more technologies and services; and thus free up a business to work on the business’ mission itself. Contact us for a free assessment to determine I.T. operations how best we could help your organization.