Thanks to powerful new technologies, business operations have reached another phase of accelerated transformation. Powerful collaboration tools, advanced analytics, mobile apps, and cloud-based apps are just a few of the technologies revolutionizing the way we do business.
Tech has significant effects on the operations of a business. Regardless of the size of an enterprise, technology boasts both intangible and tangible benefits that not only help your business make money, but also produce the impeccable results that customers need.
Technological infrastructure affects the relationships, efficiency, and culture of any business, along with opening new market opportunities and increasing the security of confidential information.
So how can tech and effective I.T. solutions help your business operations?
#1: Finances – Increased Revenue and Lower Costs
Service-based technologies and software can help to not only identify but also reduce bloated spending.
For example, print management services can significantly reduce expenses that typically eat up 1-3 percent of revenue by offering recommendations and setting controls. Another example has to do with cloud computing, which leverages off-site software apps that are accessible from anywhere and off-site servers to store data.
Cloud computing enables your business to maintain lower hardware costs during contraction or expansion. With this tech, you also enjoy a huge boost in security.
#2: Employee Productivity – Making Your People More Efficient
The beauty of today’s tech is that it boasts the ability to maintain daily normal activities in less-than-normal conditions. I.T. solutions such as disaster recovery and data backup can help you to bounce back after an outage or disaster. This can minimize business-crippling downtime as well as maximize the confidence your customers will have in you.
Technology can also enhance productivity by getting rid of time-consuming processes. For instance, with document management software, it’s possible to eliminate the need for manual file retrieval, filing, and data entry. Managed I.T. services, on the other hand lift the burden of backup and routine maintenance off the shoulders of a small internal I.T. department.
#3: Customer Service
With technology, it’s possible to not only meet but also exceed your customer expectations. The good thing is that with modern technology you don’t have to break the bank in terms of huge overheads in staff.
Through contact centers, your business enjoys a professional face while at the same time offering customers easy means to contact you using any method they prefer (phone, chat, or email).
Contact centers are available either as part of a combined communications system or independently.
Leveraging phone system integration and records management systems with your CRM offers staff effortless access to up-to-date customer information within the shortest time possible.
Without great customer service, acquisition and retention become difficult. 78 percent of clients bail on transactions because of an awful customer service experience.
To keep customer service offerings fresh, businesses need to remain current as well as provide convenient services that their clients can connect with.
There’s a host of areas in which technology can offer major advantages to businesses when it comes to engendering client loyalty:
Here are ways that technology can help you enhance customer service:
Customer service is paramount to both mid-sized and small businesses. The quality of service you offer will either degrade or enhance customer loyalty to your business and brand. Customers have countless alternatives.
The last thing you want is to lose both current and potential clients because of poor customer service. As a business, make sure you’re responsive to complaints, questions and any other needs to enjoy a clear competitive advantage.
Proper use of technology helps you run your business operations more effectively. As the business grows, streamlining processes becomes necessary in order to improve performance. Modern technology provides process optimization through software or solutions that allow you to restructure repetitive, paper-based processes such as accounts payable procedures or order processing.
Moreover, modern communication systems provide ways to enhance operations, via calling integrated with emails, instant messaging, and video conferencing, thus ensuring that key communication happens more rapidly.
#5: Talent Retention
Great tech solutions help to create a more much more attractive workplace.
What message is your tech sending to employees? Does it say that you are a sinking ship that is only being propped up by ten-year-old computer towers? Or that you value the work that your employees do and are willing to invest in the right tools to help them succeed?
Tech affords you the ability to provide the desirable perks that the modern workforce seeks. For example, leveraging hosted phones and secure virtual private networks can offer employees the flexibility to work from home.
#6: Project Management
Project management is another area where technology can come in handy. How well can you tell what is going on in the business? Who does what and when? How does the task of an employee fit perfectly into the bigger picture? The truth is, it can be challenging to know exactly what’s going on on a daily basis.
Failure to have the right information could spark trouble. This is where technology is essential.
Project management software not only knits your organization together, it helps you to overcome potential issues. Through this software, you can easily allocate tasks, deadlines, updates, messages, and more.
If you’re a manager, you can have an at-a-glance view of precisely what’s going on. Employees are equally able to see exactly where their roles fit in the grand scheme of things.
At the moment, automation is a buzzword. In fact, the automation of simple tasks has been around for a long time. It’s just that the complexity and scope of the work being automated has changed as artificial intelligence has become more widely available.
Modern I.T. can collect and process data within the flash of a second, allowing some functions, such as data collection, stock control, and accounting, to be handled automatically, thus freeing up workers to only focus on money-generating activities.
Having to travel to countless business meetings is time consuming and expensive. For decades, conferences over the phone have been the go-to solution for cutting travel costs, but in the new millennium, advancements in video conferencing have made face-to-face meetings possible for every occasion.
Cloud computing and document sharing have also made real-time collaboration possible for workers, whether they are in the same office or spread across the globe.
With excellent webcams and good internet connections, businesses are able to communicate online, saving money and time, while at the same time letting everyone involved see, share, and annotate a single document.
Today, having a solid digital presence is crucial. Businesses must have a strong presence online if they’re going to succeed in their marketing efforts. In fact, one of the contributing factors of failure in most SMBs is the lack of a solid digital presence. With limited marketing strategies, SMBs must be wise in how they use digital technology for maximum impact.
The key to success in this regard is to come up with clearly defined digital marketing strategies that include tactics, which media you’ll use, as well as how you’ll measure performance. Although a good number of businesses are active digitally, they don’t follow a defined strategy, which leads to wasting resources and missing opportunities.
The first place to start is having an attractive, user-friendly, optimized, and mobile responsive website. Content must be top-notch; emphasis should be put on SEO.
In addition to having a website, you also need strong marketing channels such as pay-per-click ads, email marketing, and social media marketing. Fortunately, digital technologies can help you accelerate the growth of your business because they allow you to not only build lasting relationships, but also to reach a wider audience.
#10: Mobile Technology
Mobile technologies bring a multitude of benefits to businesses that help bolster growth. Advancements in mobile technology have contributed to the rising number of people that work outside the conventional office environment.
By investing in mobile technology, your business will promote a happy workforce, with employees enjoying a much-improved life/work balance.
A happy workforce results in reduced costs and increased productivity, as well as increased staff retention. Everyone is a winner!
Mobile technology offers a huge boost to productivity and efficiency, allowing users to easily complete an array of jobs from virtually any location. It’s now possible to enjoy full office functionality even on-the-go.
What does this mean?
It translates to more tasks getting done since staff does not have to wait until they get to their desks to read/edit important documents or respond to customers and colleagues.
When a company allows its workforce mobility, it will save money, encourage growth, and maximize profits. With employees being able to work even away from the office, savings are realized on physical space. Business also makes savings in form of the running costs associated with having to maintain larger office premises.
For a business to utilize mobile tech for optimal results, it should not only invest in mobile gadgets but also cloud solutions. By doing that, staff will be able to access similar services and applications from multiple locations and devices which will facilitate effective collaboration. Employees are able to work as a team even when they are not in one physical space.
Every business is always striving to be efficient. The opportunity and challenge to achieve this goal lies in modern business technology. By deploying the right hardware and software, your enterprise will become more efficient.
Clearly, technology has an impact in the modern workplace. It has revolutionized the way businesses handle their daily activities. By using technology to maximize the productivity of your business, you’ll create a platform that helps you achieve success.
JMARK has been helping businesses of all sizes make use of I.T. to maximize business operations for over thirty years. For more information on the ways our services can help your organization achieve its goals, call 844-44-JMARK, email JMARKIT@JMARK.com, or use the Contact Us page of this website.