Our People
The number one asset to JMARK is our people. We are proud of our organization’s people who continually show a true concern for the business environment of our clients. They take any steps necessary to enable technology to work as a tool that produces a profitable or productive result. Our people understand that JMARK does not exist to just fix computers, but to become trusted technology advisors to each and every client we serve.
Cross training:
The diversified pool of knowledge our 23 technical professionals have gained about each of our clients is documented and organized in our service ticketing system. Each of our three service teams (help desk, network infrastructure & server/advanced workstation) is made up of multiple individuals that can access this information at any time for the sake of redundancy. Cross training is key in helping us efficiently provide a solution to our clients because there are numerous people in our service department familiar with each individual client network that can resolve an issue.
Service Statement:
Each person at JMARK is committed to provide the highest quality service and support to your organization in the most cost-effective manner so that we may facilitate the mission of our clients. To accomplish this mission we have employed exceptional people committed to providing a premier level of customer service. Our state of the art facility is designed to bring real time awareness of the health of your network through proactive monitoring technology. JMARK’s companywide culture has been structured around our service level agreements so that our client’s technical needs are our number one priority.
Because security is paramount, many precautions have been put in place to ensure the confidentiality of your data. Background checks are preformed on all individuals hired into our organization. We strive to provide you with the highest level of professionalism and endorse the MSP Alliance Code of Ethics and Conduct. Our commitment to adhere to this strict code holds us to a high standard ensuring our client’s expectations are met.
Commitment to our partnerships will be upheld even as our client’s needs change. We constantly communicate with our client’s so we may assist you in planning for any changes on the horizon, help evaluate those needs and customize our services our clients achieve new goals. We will also convey any advancements in the industry that might benefit their organization.
Staying Power:
Over the history of JMARK there are a few obstacles that we’re proud to have overcome. The most recent and obvious is that of dealing with the economic crisis. Like all businesses that we’ve spoken with, the economic conditions have an impact. When things started to become volatile, we adjusted our budget, spending habits and most importantly our activity. JMARK’s management team made the decision to do everything in our power to work harder, manage better and communicate openly with our employees about the situation in order to overcome the drop in hardware sales. To do this, the entire JMARK organization made adjustments to our day to day habits. As a result, our sales team is working longer hours and staying very focused on generating more revenue, more interest, and contacting more prospects than ever before. Our Marketing department is working very efficiently to bring our message to more organizations in a cost effective manner to inform them of all the services that we offer. The service department works very hard to do everything possible to support the new clients brought on through sales and marketing activities while maintaining our support agreements with our existing clients.
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We offer solutions for businesses of all types Call us for more information: 417-863-1700
